Assistant Manager, Agency Governance

at  Prudential Plc

Assistant Manager, Agency Governance
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Responsible to draft letters/replies, assist and up/through (FUFT) on Agency Governance’s portfolio involving agency disciplinary matters, agents’ misconduct, breach of company’s guidelines, and legal cases involving agents to ensure that these matters comply with agency interest and all statutory regulations, practices and procedures.

• Liaising with Legal Department and other Departments on the drafting of disciplinary letters and execution of disciplinary actions.
• Act as a liaison between Agency and Legal Department for cases involving legal cases/suits involving agency and maintenance of a legal ledger to document the said cases and to provide updates to Management as and when required.
• Drafting and issuance of communication on compliance of Social Media guidelines to respective agents.
• Communication of violation of Media Engagement guidelines to respective agents and assist in drafting Agency Circulars/Instructions/Communication slides on compliance with Media Engagement Guidelines.
• Assist in facilitating training for agents on Media Engagement and Social Media Guidelines.
• Maintenance of a ledger to document breach of Media Engagement Guidelines and Social Media Guideline cases and to provide updates to Management as and when required.
• Assist to liaise and coordinate between various departments on any risks and compliance issues.
• Assist in the half yearly review and preparation of Regulatory Compliance Self-Assessment (RCSA) for sign off and reporting to Compliance.