Assistant Manager, Agency Governance at Prudential plc

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Drafting, Correspondence, Coordination, Record Keeping, Regulatory Reporting, Compliance Training, Legal Support, Case Management, Risk Management, Communication, Organization, Detail Orientation

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role supports Agency Governance matters relating to agent conduct, disciplinary cases, and regulatory compliance. You will work closely with the Legal Department, Compliance teams, and other internal stakeholders to ensure agency‑related matters are handled in accordance with company policies, regulatory requirements, and statutory guidelines. The role involves drafting formal correspondence, coordinating disciplinary and legal matters, maintaining governance records, supporting regulatory reporting, and assisting with compliance training initiatives for the agency force. Key Responsibilities Draft, issue, and follow up on disciplinary letters and responses relating to agency disciplinary matters, agent misconduct, breaches of company guidelines, and agency‑related legal cases Liaise with the Legal Department and relevant internal stakeholders on the drafting, issuance, and execution of disciplinary correspondence, and ensure timely updates and accurate maintenance of disciplinary records in internal systems Act as the primary coordination point between the Agency and the Legal Department for matters involving legal proceedings or lawsuits relating to agency operations, including maintaining a legal case register and providing updates to Management when required Provide legal and administrative support for agency‑related legal cases, including preparation of documents, providing clarifications, and attending court proceedings as a witness when required Draft and issue agency communications on regulatory and compliance requirements, including proper sales practices, welcome call requirements, cross‑border remote sales requirements, social media guidelines, media engagement guidelines, and other regulatory directives, to ensure agents’ adherence Communicate governance breaches and compliance violations to agents, including breaches of media engagement guidelines, regulatory requirements, governance policies, and proper sales practices Assist in the preparation of Agency Circulars, Instructions, and compliance communication materials in line with Group standards, regulatory guidelines, and data protection requirements Support and facilitate agency governance and compliance training for sales teams and agents, including training on sales quality standards, media engagement guidelines, and social media guidelines Maintain governance and breach registers relating to social media and media engagement cases, and provide updates to Management as required Coordinate and liaise with internal departments on agency‑related risk, governance, and compliance matters, including timely reporting and updating of incidents in internal governance systems Assist in half‑yearly and annual regulatory compliance self‑assessments for review, sign‑off, and reporting to the Compliance function Support monthly reporting of agency‑related legal expenses, including submission of committed spending reports and management of procurement and expense submissions for legal fees incurred by the agency Job Requirements Degree in Business Administration, Insurance, Risk Management, Compliance, or a related discipline Minimum of two years of relevant working experience in financial institutions or similarly regulated environments Prior exposure to insurance operations, agency governance, compliance, or legal support work will be an added advantage Able to work independently, well‑organized, and reliable in following up and completing tasks Strong proficiency in English with good written, verbal, and interpersonal communication skills Self‑motivated with a positive and professional attitude Meticulous, detail‑oriented, and able to perform well under pressure Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

This role supports agency governance by handling agent conduct, disciplinary cases, and regulatory compliance, requiring close collaboration with Legal and Compliance teams. Key duties include drafting formal correspondence, coordinating legal matters, maintaining governance records, supporting regulatory reporting, and assisting with compliance training for the agency force.