Assistant Manager

at  Archies Trafford Centre

REQUIREMENTS AND SKILLS

• Proven experience as an Assistant Manager, Supervisor, Team Leader or similar role specifically in a branded or quick service restaurant environment
• Experience managing both front and house teams in a fast paced setting
• An experienced Hospitality leader who is looking to take the next step in their career
• Proven customer service experience in a management role
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
• Familiarity with restaurant management software in their previous role
• Strong leadership, motivational and people skills
• The hunger to learn, develop and progress

• Co-ordinate the day-to-day operations within your store in the absence of the General manager, leading by example
• Follow all cash handling procedures in place
• Co-accountability for overall business performance which includes sales, stock & labour
• Delivering superior service and maximising customer satisfaction
• Responding efficiently and accurately to resolve customer dissatisfaction in a timely manner
• Organise and supervise shifts and always striving for perfection
• Ensure compliance with sanitation and safety regulations is met, completing all daily & weekly checklists
• Ensure all of our customers receive food and drink prepared to brand standards
• Control operational costs and identify measures to reduce waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Motivate, mentor, and provide feedback to your team members & team leaders to achieve store targets set