Assistant Manager Claims

at  Lockton Inc

DESCRIPTION

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
The role of the Assistant Claims Manager is to develop, manage, preserve and enhance claim services for allocated clients. To ensure overall core servicing standards are maintained so business is retained and developed. This role requires an Arabic speaker.

• Design and implement bespoke claim procedures for clients.
• Consider the clients claims handling requirements and the most efficient means of delivering that service, giving due consideration to the appointment of loss adjusters and Third Party Administrators.
• Issue Claims Handbooks documenting the agreed procedures.
• Agree, document and implement Service Level Agreements with Insurers/Third Party Suppliers and to audit/monitor performance against them.
• Report any major or sensitive claims to Account Executive responsible and assist in the monitoring and management of those claims to conclusion.
• Involve Claims Consultancy on major or complex losses.
• In partnership with the Claims Analyst, establish and ensure delivery of claims analysis reports identifying trends and discuss the findings and solutions with clients where appropriate.
• To attend pre-renewal strategy meetings for allocated clients.
• Responsible for ensuring claims information is provided for renewal, liaising effectively with the Claims analyst and Claims Technician as appropriate.
• Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required.
• Ensure that service standards are maintained by all providers, including insurers, loss adjusters, solicitors, motor accident managers as well as Lockton