Assistant Manager, Custodial Operations and Building Services

at  University of Saskatchewan

ASSISTANT MANAGER, CUSTODIAL OPERATIONS AND BUILDING SERVICES

The University of Saskatchewan is one of the top research-intensive universities in Canada. Guided by our university Plan: The University the World Needs, we work together across disciplines and with our communities to find creative solutions to the most pressing global challenges. The main campus also houses our campus partners such as the Royal University Hospital, Jim Pattison Children’s Hospital, National Research Council, and others. The total building area is 8.1 million square feet 9754,000 square meters) across 766 hectares of land.
The Facilities team is comprised of over 300 trades personnel and service workers that provide trusted services and stewardship in support of teaching, learning, and discovery. This team is responsible for operations, maintenance, service, utilities distribution, and customer support. The Facilities Team Charter describes the purpose, vision, and values that in turn support the campus community.
Primary Purpose and Nature of Work: Reporting to the Manager, Custodial Operations and Building Services, this position is responsible for the delivery of the custodial operations and building services program(s) and provides leadership to achieve superior customer services for clientele, and to provide clean, safe, and properly maintained facilities and services in an efficient and cost-effective manner. Responsible for resources and coordination of operating budgets, this position, leads and provides guidance on operational, maintenance, and service activities through policies, procedures, regulations, contracts, and service agreements. This position ensures all activities are fiscally responsible and financially sustainable supporting the University the World Needs.

ACCOUNTABILITIES:

• Responsible for a diverse team and ensuring staff are working within operational and procedural standards while satisfying quality operations and customer service needs of the university and campus partners.
• Accountable to the Facilities Team Charter, aligned with the purpose, vision, and values, holding themselves and each other accountable to it.
• Provides direct supervision of staff and manages the employee life cycle through activities such as recruitment, retention and separations, orientation, and onboarding, coaching and performance feedback, supporting professional growth, training, and development, managing performance improvement, and addressing disciplinary matters up to and including termination.
• Assists in the development and implementation of strategic plans for the custodial operations and building services area and assists in the development and implementation of service-level agreements that support the research and teaching mission of the University.
• Lead change management efforts, ensuring smooth transitions during process improvements, new technology implementations, or organizational restructuring. Support staff through periods of change by providing clear communication, training, and opportunities for feedback.
• Is a key member of the Facilities Leadership team, and provides input, guidance, and advice on strategic initiatives, participating in a variety of projects throughout the organization.
• Responsible for the validation of concerns as they pertain to operations, maintenance, and/or service offerings; oversees the inspection, troubleshooting, and initiation of work as needed, and exerts quality control over activity to ensure responsiveness to campus needs.
• Responsible for the monitoring of resources and coordination of area budgets.
• Works and communicates effectively with other units and key stakeholders within the University to ensure reliable operations and alignment with university objectives.
• Reduces risk by remaining current with and adhering to university policies, guidelines and processes, collective agreements, relevant legislation, and regulatory code compliance.
• Develop outcome measurement tools to measure performance in meeting goals and following through with analysis, developing improvements, and implementation.
• Contribute to the development of multi-year budgets for staffing, work activities, projects, and other initiatives.
• Champion diversity and inclusion within the Facilities team by promoting equitable practices in recruitment, training, and day-to-day operations. Foster an environment where diverse perspectives are encouraged and valued.
• Key member of the team managing the Capital Renewal Fund program for the University Campus.

EDUCATION AND EXPERIENCE

• 3-5 years Assistant Managerial and or leadership experience within a large, complex facilities management organization and or customer-oriented workplace.
• Experience managing and supervising a diverse staff complement in a large-scale commercial, industrial, and/or institutional setting.
• Leadership in the cleaning industry would be an asset but not required.
• Experience in facility maintenance, construction, property management and applicable designation, and related work would be considered an asset.
• Facility and property management training and applicable designation would be considered an asset.
• Possess advanced and comprehensive subject matter knowledge of applicable legislation, codes and regulations, processes and practices with strong customer-service orientation, innovative problem-solving abilities, excellent communication skills both verbal and written, finance and resource management, and effective relationship-building capabilities.
• Experience balancing long-, medium-, and short-term goals in a changing work environment and the ability to prioritize workload to complete daily activities and meet deadlines and demonstrated effective and sound judgment
• Experience working in a diverse and inclusive environment.
• Proficient with multiple information systems, software programs, and applications (e.g. AiM, Banner, Microsoft Office, PeopleSoft).
  Department: Facilities
  Status: Permanent
  Employment Group: Exempt
  Shift: Hours of work will be a rotating work schedule which may include: Morning shift 6:00 AM - 2:30 PM Regular shift 8 AM - 4:30 PM Late Shift 3:00 PM - 11:30 PM
  Full Time Equivalent (FTE): 1.0
  Salary: The salary range, based on 1.0 FTE, is $69,695.00 - 115,286.00 per annum. The starting salary will be commensurate with education and experience.

Please refer the Job description for details