Assistant Manager Digital Operations-Temp 9months

at  Adidas

As an Assistant Manager Digital Operations, you will be responsible for providing key support towards day-to-day business operations for Adidas EU. The role will require supporting the local eCom market in technical discussions with Global IT, Global Hype & Product Teams, Digital Sales Solutions, etc. to provide INPUT and eventually EXECUTE for the day-to-day business and support strategic initiatives.
Key Responsibilities:

Product launches:

• Support Digital Consumer Operations team (DCO) in providing input into global operations best practice definition, communication, monitoring strategy etc.
• Execute local market activations of fast selling products via app mechanics to ensure operational stability and support business objectives.
• Support Global Hype team with coordinating EU specific hype launches.
• Support in driving growth initiatives related to APP KPIs via product launches and mechanics.
• Support membership activations via Membership mechanics.

Project Management

• Support with operationally focused projects or enhancement requests with our local & global teams across Trading, Digital Product, Marketing Activation and BU teams.
• Support business initiatives by striving to become a subject matter expert. This involves understanding business needs and proposing creative solutions. As much as serving as single key point of contact for product launches executed in EU market.
• Build close collaboration with Originals, Football and Running BU teams to onboard them on local market activations executed via mechanics.
• Work closely with Digital Product teams to enhance or develop new functionalities for app mechanics.

Day to Day Operations

• Support as first level of escalation for local market business functions.
• Monitor and coordinate with IT Service Managers for ticket prioritization & resolution and relay communications to line managers and relevant stakeholders.
• Ensure the success of the eCommerce Platform operations strategy across .COM & Adidas APP through constant monitoring of the operational KPI’s (no oversell, no cancelations, no bot attacks, sell through, net sales).
• Support in managing and verifying ecommerce data across different platforms (inventory, order management, etc.) – ensuring platform stability and core KPIs.
• Manage local product launch calendar while documenting the KPIs and results after each campaign via scorecards.
• Understand and be able to navigate through inventory, order management, IT and platform related topics and systems for issue management.

Education and Stakeholder management

• Become subject matter expert on the platform capabilities across app & .com.
• Provide creative solutions to support the eCom growth initiatives, such as app business.
• Educate BUs, Trading and Buying teams on the execution of fast selling product via app mechanics and drive the agenda behind it.
• Provide scorecard results for each activation showcasing the results and conclusions post every market launch.

Key Relationships:

• Local eCom Teams – Trading, Buying, Digital Merchandising, Analytics, Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners
• Global Teams - Digital Hype & Product teams, Global IT, BUs.
• External Teams - External vendors

Knowledge, Skills and Abilities:

• Good presentation and communication (verbal and written) skills across different levels within a global organization
• Self-motivated, approachable and quick to adopt new learnings
• Driven and passionate to understand new systems and technologies however complex
• Analytical mind-set and innovative thinker - continuous enhancement of Data Driven approaches to operations is a key goal for our team
• Organized and able to communicate and educate non-technical stakeholders
• Comfortable working independently towards common goals and agreed deadlines
• Capable to work in a team environment and coordinate multiple tasks with conflicting priorities
• Knowledge of eCommerce platforms, processes and data flows preferred
• Exposure to some of the following systems and technologies is preferred:
• Commerce.Next tools and services and Salesforce Commerce Cloud or relatable eCommerce Platform
• STIBO PIM or relatable product information management systems
• Adyen or relatable eCommerce Payment solutions
• SAP/Omnihub or relatable order/inventory management systems
• Akamai mPulse or relatable page performance and performance management tools
• Atlassian JIRA & Confluence or relatable ticket support platforms
• E-commerce APPs
• Knowledge of tools and methodologies such as Adobe Analytics, Kibana, A/B Testing

Requisite Education and Experience / Minimum Qualifications:

• College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
• 1-2 years of eCommerce / retail / digital experience, preferably within an Operations role
• Experience in order management, technical issue resolution, AGILE, product management is a plus
• Experience in managing implementation and running of campaigns and product launches.
• Basic to intermediate knowledge of web analytics tools.
• Practical experience and of MS-Excel, MS-Word and MS-Powerpoint.

Please refer the Job description for details