Assistant Manager (Duty Manager) / Assistant Night Manager

at  Pullman

Company Description
Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.
From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.
Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand’s rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.
Job Description

Are you passionate about empowering & coaching a team to success while ensuring an exceptional guest experience? Do you possess a courageous, uplifting spirit, and a team-oriented attitude? With your upbeat and infectious personality, you will represent the Precinct General Manager or Senior Managers in their absence, ensuring smooth, efficient, and outstanding hotel operations.

• Assist and oversee the day-to-day operations of the Front Office team
• Lead and monitor team members with true leadership ability that motivates and inspires the entire team
• Ensure the smooth and efficient running of the Hotel’s operations in the absence of the Precinct General Manager/Senior Managers, maintaining a high level of customer service at all times
• Make decisions that achieve win-win outcomes for both the Hotel and its guests
• Follow Emergency Communication procedures, ensuring that media inquiries are addressed solely by the nominated spokesperson

Qualifications

You must have:

• Must have minimum 1 year experience working as an Assistant Manager (Duty Manager) in a medium to large 5 Star hotel
• Must have a diploma or higher in Hospitality or Tourism Management
• A current and valid Manager’s Certificate, and a First Aid Certificate
• Must have a Full New Zealand Drivers License.
• Proven leadership experience in a Front Office operations role
• Proficiency with Microsoft Outlook, Microsoft Office, and Opera
• The ambition as a team leader who develops, drives, and coaches the team, bringing a unique aspect of your individuality into everyday tasks
• Flexibility to work a varied roster, including mornings, nights, weekends, and public holidays

Additional Information

This is a full-time role with guaranteed 40 hours per week, offering a competitive hourly rate range of $31.00 to $34.00, along with Accor’s range of global benefits.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor’s refer-a-friend bonus
• Meals on shift
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor’s Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor’s refer-a-friend bonus
• Meals on shift
• Paid Parking at Auckland Airport
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor’s Parental Leave Scheme
• Access to our Employee Assistance Progra