Assistant Manager

at  Embassy London

ESSENTIAL SKILLS & REQUIREMENTS

• Previous manager experience (retail and hospitality)
• Excellent written and verbal communication skills
• Excellent keyboard and written skills with precise grammar and spelling
• A confident and proactive approach to work with “can-do attitude”
• Excellent eye for detail and good organizational skills
• The ability to work in a team
• Proficient computer skills
• Flexibility to work shifts - This will include weekends along with arranging or filling in for your team should sickness occur
• Capable of Multitasking especially during busy periods
• Copes well under pressure
  Job Types: Full-time, Permanent
  Pay: £24,000.00-£28,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person
Expected start date: 02/02/202

THE ROLE:

We are working to ensure that we’re providing our customers with the best possible experience, and so we’re on the hunt for an experienced Assistant Manager to join our business. Based in our Greenwich store you’ll be the first port of call for Embassy London customers; acting as a brand ambassador, ensuring an outstanding service, shopping experience, along with training and merchandising.

KEY DUTIES AND RESPONSIBILITIES

• Ensure that excellent customer experience is given to every customer
• Be the first point of contact to resolve customer issues and complaints in a timely manner, communicating through email
• Take a proactive approach, anticipating and preventing any barriers to deliver a seamless customer experience, by going above and beyond.
• Assist customers with all lines of inquiry which will include product queries, returns, delivery, payments, and more.
• Organizing team schedules, handling staff issues, and authorizing vacation annual and sick leave
• Interviewing, hiring, and training new employees
• Evaluating employee performance and providing training and guidance as needed
• Work on a shop floor and filling in for absent employees and assisting teams as needed to successfully complete projects
• Ensuring that employees follow company policies, as well as health and safety regulations
• Initiating and driving marketing efforts and informing clients and employees about promotions
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions
• Be committed to meeting KPI’s including sales, quality, and productivity targets; playing a key role in helping the department to achieve its overall goals.
• Work with your colleagues and internal departments to continuously strive to improve service.