Assistant Manager, Field Action Execution

at  Hyundai Motor America

Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles.

EDUCATION

~ Must be a high school graduate~ Bachelor’s degree preferred~ Master’s degree a plus

RELATED EXPERIENCE

• Five or more years of relevant work experience.
• Experience in conducting timely field action launches to address equipment failure modes.
• Three or more years of experience in the automotive business, including, vehicle safety, design, testing, field reliability evaluation, and service is preferred.
• Automotive assembly plant or component manufacturing experience a plus.

SKILLS/KNOWLEDGE

• Results-driven with excellent project and program management skills.
• Ability to proactively collaborate with peers, vehicle component experts and leadership within the organization and creatively problem solve when needed to complete investigations.
• Ability to identify and utilize corporation expertise related to the issue under investigation.
• Thorough automotive technical knowledge required.
• Ability to read and comprehend federal regulations related to automotive safety.
• Ability to foster collaboration and build strong working relationships across different functional areas within the organization.
• Demonstrate empathy, self-awareness, and the ability to understand and navigate the emotions of team members to foster a positive and productive work environment.
• Skilled at managing relationships with various stakeholders, including executives, team members, clients, and external partners.
• Proficient in negotiating resources, timelines, and priorities among different departments or stakeholders to achieve project goals.
• Ability to communicate clearly, concisely, and effectively with individuals from diverse backgrounds and areas of expertise.
• Capable of leading without direct authority, inspiring team members, and facilitating collaboration among cross-functional teams.

PHYSICAL REQUIREMENTS

Travel: 0% - 25%

PURPOSE

• Responsible for executing field actions related to safety defects and/or possible noncompliance with the requirements of the Federal Motor Vehicle Safety Standards (FMVSS). Work with a cross-functional team to effectively and efficiently execute field action. Lead major system and process enhancements.

MAJOR RESPONSIBILITIES

• Lead and coordinate Hyundai groups to remedy safety issues by coordinating and launching field actions to customers.
• Develop innovative technical approaches to process field action activities, including deliverable tracking.
• Assist in the development of the Global Field Action Management System to handle all activities involving the VIN: from owner name and address retrieval through NHTSA updates. Assure no VIN is left behind.
• Monitor field action completion rates and maintain system to develop default rates based on past performance.
• Assist in the development of advanced outreach strategies to ensure completion rates are above historical internal and external rates of repair.
• Develop a suite of completion tracking tools to be used by region, zone, dealer, and any other geographic group to assess performance to targets by all critical support groups.
• Ensure service parts are purged of suspect parts.
• Work with suppliers to assure part supply availability and set up fair share allocation of parts plans for each region.
• Prepare materials for senior leaders to keep them informed of progress and challenges.
• Participate in vehicle safety forums, technical conferences, meetings, panels, etc. and internally disseminate the knowledge gained.

MAJOR RESPONSIBILITIES (CONTINUED)

• Work with related Hyundai groups to identify potential anomalies in field action performance and immediately trigger required deep-dive analysis.
• Participate in Safety Decision Meetings as needed.