Assistant Manager

at  FirstService Residential

JOB OVERVIEW:

As a Manager on Duty, you’ll assist in managing properties according to company policies, procedures, and standards. You will develop skills in lease administration, income/expense management, physical facilities management, and tenant relations.

SKILLS & QUALIFICATIONS:

• Experience: Two years of experience as an on-site manager managing property or building operations preferred.
• Education: Bachelor’s degree in business or related field.
• Certification: Certified and Licensed by the State of Florida for Community Association Management (CAM) preferred.
• Customer Service: Strong knowledge of customer service principles and practices.
• Technical Skills: Ability to read, analyze, and interpret technical procedures, leases, and regulations.
• Interpersonal Skills: Strong interpersonal skills.
• Computer Literacy: Proficiency in Microsoft Office Applications.

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 lbs.
• Standing, sitting, walking, and occasional climbing.
• Extended periods of working at a personal computer.
• Extended periods of talking on the phone.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7.
• Flexible hours and weekend work based on project requirements.
• Driving when necessary.
• Timely emergency response.

DISCLAIMER:

The job description provides a general overview of the nature and level of work performed by employees within this classification. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to modify the job description as necessary

RESPONSIBILITIES:

• Knowledge Management: Stay updated on state regulatory agency statutes and community documents, policies, and procedures.
• Field Activities: Assist with property or group of properties’ field activities.
• Tenant Service Requests: Oversee the tracking and response to tenant service requests.
• Tenant Relations: Maintain a positive tenant relation program and regular communication with tenants.
• Property Inspections: Perform quarterly property inspections.
• Insurance Coordination: Coordinate insurance requirements for properties and vendors.
• Tenant Communication: Develop, prepare, and distribute tenant manuals, emergency procedures, and other formal communications.
• Administrative Tasks: Prepare check runs, capital trackers, and other forms for approval by the Community Association Manager.
• Monthly Reports: Assist in preparing monthly reports.
• Budget Development: Assist in developing operating and capital budgets.
• Additional Duties: Perform other duties as directed by the Community Association Manager.
• Networking: Establish and maintain industry contacts and relationships through trade organizations and networking opportunities.
• Team Culture: Foster a culture of positive interaction among the building management team.
• Safety: Follow safety procedures and maintain a safe work environment.