Assistant Manager

at  Fresh Start Health Retreat Centers Ltd

ASSISTANT MANAGER – 3/4 TO F/T

COMPANY: Fresh Start Health Retreat, operating from 4384 South Island Hwy, Oyster Bay, BC, V9H 1E8
PAY: Starts at $27. Top pay $35 - raises are gradual and are merit-based.
START DATE: Sep 15 or TBD.

SUMMARY:

Assistant Manager is the primary person responsible for smooth program operations. It is a high-pace, high-stress environment where you’ll need to make a lot of decisions on the fly. Technical ability is #1 requirement (ex. ability to figure out/ learn on a fly how to troubleshoot a printer jam or set-up printer drivers, how to manage the computer network, how use a generator in case of a power outage, how use a water back-up system if there is a leak etc.).
Assistant Manager directly works with and reports to the Program Manager and ensures that everything is prepared for the program (supplies, guest documentation, equipment and key training for new hires). During the program, he/she supports the team in service delivery and fulfills Program Coordinator duties, anywhere from cleaning of the spa area and laundry, to managing guest documentation and various program-related tasks. From the management standpoint, this position includes prevention/ trouble-shooting of day-to-day issues, operations quality control, team training and a few HR-related tasks, such as sourcing and prescreening candidates, onboarding/offboarding, team compliance and training.
Between programs, there will be various projects related to process improvement, procedure development and anything else as needed.
You need to have outstanding technical/ office/ operations management skills, interpersonal skills, be a quick thinker with an excellent ability to get oral instructions and attention to detail, be adaptable, hands-on and not afraid of any work.

MAIN SKILLS REQUIRED:

• Technical mindset and skills
• Operations, ability to see processes and project management
• Outstanding communication and customer service skills
• Interest in Natural Health and some knowledge in the area of Natural Health
• Most important: you will carry a serious responsibility. You need to be a go-getter, someone who can figure out things and, in case of unexpected emergencies during program dates, will need to step in and resolve, even outside of your hours, or to stay longer.

ADDITIONAL SKILLS/ QUALITIES REQUIRED:

• Outstanding written English skills and spelling
• Ability to take oral instructions effectively
• Fast new software learner and technically skilled (ex. you can rip an old VCR tape or CD, convert MTS file into MP4 etc).
• You are practical and hands-on (ex., you can put together a desk and troubleshoot equipment)
• Experience in procedure creation using screencast and video, basic video editing skills
• Team training skills
• Attention to detail, time management, ability to multi-task and not drop balls
• There is no job below you - you are happy to clean treatment rooms and washrooms, and do laundry
• Outstanding self-care routines and ability to carry the load - physically, mentally and emotionally

ABOUT US

Fresh Start specializes in 7, 14 and 21-day health restoration retreats. We use natural health methods to help people improve their physical, emotional wellbeing and quit smoking. Due to the nature of our business, all our staff is non-smoking.
FACILITIES PICTURES https://healthretreat.box.com/s/myrmx5aju2sy4qlp95npuix0a1mhp760
THERAPIES PICTURES https://healthretreat.box.com/s/uwyx0ewvvs01cr0s6pj777i0xaibbb9v
GUESTS EXPERIENCE https://healthretreat.box.com/s/buagqnf3f20q093p5vzk6nhl6a2pag9u
OUR GUESTS’ STORIES: the stories are long, please feel free to listen to the intro or the entire one
https://www.healthretreat.ca/testimonial-items/my-blood-sugar-has-normalized-completely-and-thats-with-zero-medication/
https://www.healthretreat.ca/testimonial-items/how-after-20-yrs-of-battling-with-hashimotos-i-lost-53-lbs/
https://www.healthretreat.ca/testimonial-items/i-overcame-resentment-towards-a-parent-and-love-and-grieve-that-parent-now/

MAIN RESPONSIBILITIES:

This position includes a variety of duties, from simple to advanced.
Operations Management: inventory management, ordering supplies, preparation, and running a program. You’ll be working in a high-tech, high-paced and high-stress environment. You will need to prevent and resolve various situations. For example, an instructor got sick – you learned a few lectures and can substitute at the last moment. A guest did not show up for an appointment – you found the person or rearranged appointments to avoid a gap for the therapist. A kitchen staff had a family emergency – you went upstairs and did a critical cleaning and juicing. Note: you observe/record issues and, together with management, develop and implement long-term solutions/ improvements.

Coordinator Duties Include:

• Documentation collection, generation and assembly (guest binders and bags; health forms, allergies and arrival day reports; health assessment folios)
• Daily clean treatment rooms, showers/washrooms, spa lobby, entrances, and laundry. Company vehicles’ cleaning.
• Assist Program Directors with guest request management; appointment booking, changes and cancellations; run-around (lots of up and down between both floors)).
• Custom Protocols (individualized supplement packages): get supplies in town, pick-n-pack, prepare custom formulations, and generate reports for guests and the kitchen. Requires high accuracy and completion within tight deadlines.
• Guest Checkouts: prepare end-of-stay estimates, add/remove products, add Tips, process payments and refunds on the debit machine, online or accept e-transfers. Save Invoices. Generate Registered Therapists’ Invoices.
• Guest Folios Preparation (include Tips to Take Home, Reports of Assessments)