Assistant Manager (Front Office Duty Manager)

at  Pullman

Company Description
Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today’s hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland’s sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces.
As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Job Description
Pullman Auckland is looking for a talented and a passionate Assistant Manager (Duty Manager) wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

Your key responsibilities will include but not limited to:

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure AccorHotel’s guest loyalty and recognition program is maintained and delivered to it’s highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current GM Certificate is essential to be considered for this role
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication - both written and verbal.
• Leadership capability

Additional Information

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
• Drive up-sells as part of Hotel revenue management culture
• Ensure AccorHotel’s guest loyalty and recognition program is maintained and delivered to it’s highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty