Assistant Manager FT - YHA Blue Mountains

at  YHA Australia

• Join a team that values collaboration, excellence and innovation
• Encouraging and lively team
• Discounted hostel stays in YHA Australia properties
  YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
  YHA Blue Mountains is a 240-bed property located in the heart of Katoomba. Providing mountain stays for domestic and international travellers as well as large groups; this historical property offers large communal facilities, a co-working space, large group and event space, and a large selection of private and shared accommodation rooms. Breakfast is served daily, and the property also provides catering to groups and meeting attendees. There is currently a small, hardworking team of 12 delivering memorable experiences for guests, and it is with excitement that we recruit an Assistant Manager to join in leading this team.

IF YOU ARE READY TO TAKE ON THE CHALLENGE OF MANAGING THIS PROPERTY AND HAVE A PASSION FOR DELIVERING EXCEPTIONAL GUEST EXPERIENCES, PLEASE SUBMIT YOUR RESUME AND A COVER LETTER DETAILING YOUR RELEVANT EXPERIENCE AND WHY YOU ARE THE IDEAL CANDIDATE.

A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply

ABOUT THE ROLE:

This is a hands- on role, where leaders lead from the front and work across reception, housekeeping, and food & beverage. With development opportunities locally and across Australia, this role is the perfect next step for a dynamic and motivated Duty or Shift Manager looking for the next step in their hospitality career. If you are passionate about developing teams and delivering exceptional guest experiences, apply now.

RESPONSIBILITIES INCLUDE:

• Assisting the Property Manager in all aspects of property operations, and assuming responsibility for the property in the absence of the Property Manager.
• Provide hands- on leadership to front office operations by handling guest queries and feedback, ensuring system accuracy and efficiency, selling YHA products, and working to ensure the team is always providing excellent customer service.
• Leading housekeeping, cleaning, and maintenance operations; delivering the highest levels of cleanliness and condition of facilities across rooms and public areas and ensuring appropriate par levels and supply usage.
• Ensuring high quality food & beverage products are served safely, efficiently and offer good value for money whilst managing costs.
• Providing leadership, guidance and coaching for all team members, with a focus on efficient and effective onboarding, development and training.
• Supporting the Property Manager with the achievement of revenue targets and managing wage and other expenses.
• Suggesting ideas for business improvements and leading the way in team collaboration and efficient communication.
• Assist in the planning and execution of guest activities.
• Ensure compliance with Workplace Health and Safety, and YHA Quality guidelines at all times.
• Be an ambassador for the YHA brand; consistently delivering exceptional experiences for all stakeholders.