Assistant Manager

at  Golf Town Operating Limited Partnership

OUR GRASS IS GREENER…

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.
Main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.

Key job accountabilities include but are not limited to:

• Building the Bench, Driving Performance KPI’s as well as Fostering Culture and Driving Behaviour. You will manage a team of associates within the store.
• Responsible for the communication and delivery of key operational strategic initiatives
• Overseeing customer service, sales, merchandise processing and operational functions in a department within a store

Description of Job Responsibilities:

• Drive Sales and Provide Exceptional Customer Service:
• Ensure associates meet our customer experience expectations.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
• Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Building a strong corporate sales culture within the store.
• Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.
• Store Presentation and Inventory Management:
• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of receiving.
• Communicate inventory opportunities/issues regularly with the Regional.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are done regularly and following the company standard.
• Ensure that the price displayed is consistent with the local competition.
• Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Protection of Company Assets:
• Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on hands quantities.
• Ensure bag checks are conducts on all staff when leaving the store.
• Ensure proper receiving standards are followed.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conducts monthly alarm sensor testing.
• Follow proper closing procedures and lock down.
• Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.
• Leadership:
• Assistant in recruitment, interview and final selection of all department associates.
• Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
• Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
• Execute disciplinary procedures fairly and document corrective action properly.
• Create new hire’s training schedule and follow the Training Checklist with all new hires in department.
• Financial Analysis:
• Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.
• Manage and Develop Associates and Teams:
• Be actively involved in the hiring and training of all staff.
• Conduct the orientation program for all staff prior to working retail floor, including completion of the new hire Yardage book.
• Monitor staff adherence to company policies and procedures.
• Follow the disciplinary process consistently and fairly with all staff.
• Accurate maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
• Perform annual performance reviews with all employees.
• Other duties as required:
• Special projects
• Department responsibility
• Stretch assignments

SKILLS, EDUCATION, COMPETENCIES:

• Post secondary education or equivalent
• 3-5 years’ progressive experience in retail supervisory or management capacity.
• Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
• 1-3 years’ experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
• A passion for retail with a strong understanding of the game of golf.
• A flare for fashion.
• Strong communication skills, verbal and written
• Energetic and enthusiastic with an ability to work in a fast paced environment.
• Organized, able to prioritize and follow-up efficiently
• Strong interpersonal skills, able to relate to and motivate staff
• strong financial skills, ability to read and analyze reports
• Team-oriented with an empathetic and tolerant personality.
• A commitment to high company standards
• Entrepreneurial spirit

• Drive Sales and Provide Exceptional Customer Service:
• Ensure associates meet our customer experience expectations.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff is fully trained on Customer Service and Selling Skills as well as product knowledge and have completed the new hire Yardage Book.
• Hold twice daily huddles with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Building a strong corporate sales culture within the store.
• Work closely with the Corporate Sales Representative to build and maintain relationships with corporate clients.
• Store Presentation and Inventory Management:
• Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
• Ensure new product is on the sales floor within 24 hours of receiving.
• Communicate inventory opportunities/issues regularly with the Regional.
• Ensure that all merchandise transfers and consolidations are complete within 3 days.
• Confirm that all price changes are done regularly and following the company standard.
• Ensure that the price displayed is consistent with the local competition.
• Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
• Protection of Company Assets:
• Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on hands quantities.
• Ensure bag checks are conducts on all staff when leaving the store.
• Ensure proper receiving standards are followed.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conducts monthly alarm sensor testing.
• Follow proper closing procedures and lock down.
• Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.
• Leadership:
• Assistant in recruitment, interview and final selection of all department associates.
• Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
• Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
• Execute disciplinary procedures fairly and document corrective action properly.
• Create new hire’s training schedule and follow the Training Checklist with all new hires in department.
• Financial Analysis:
• Utilize the tools provided, including merchandising statistics, margin analysis, Vanson, and headcount reports to identify areas of opportunity to improve sales, margins by department, and conversion rate.
• Manage and Develop Associates and Teams:
• Be actively involved in the hiring and training of all staff.
• Conduct the orientation program for all staff prior to working retail floor, including completion of the new hire Yardage book.
• Monitor staff adherence to company policies and procedures.
• Follow the disciplinary process consistently and fairly with all staff.
• Accurate maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
• Perform annual performance reviews with all employees.
• Other duties as required:
• Special projects
• Department responsibility
• Stretch assignment