assistant manager, hotel

at  North Vancouver Hotel

• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Word
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS Windows

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers’ complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory
• Develop promotional materials
• Respond to requests for help and information from Website visitors and Website designers