assistant manager, hotel

at  Northern Rockies Lodge Ltd

• Work Term: Permanent
• Work Language: English
• Hours: 40 to 48 hours per week
• Education: Other trades certificate or diploma
• Experience: 3 years to less than 5 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Word
• Central reservation system (CRS)
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Windows
• Adobe Photoshop
• Social Media

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Enforce policies and procedures
• Address customers’ complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Conduct online marketing, E-commerce and Website promotions