Assistant Manager

at  IDM Companies

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Description: Assistant Manager
Overview:
The Assistant Community Manager supports the community manager in ensuring the day-to-day onsite operations run smoothly. This position’s focus is to take the lead on administrative duties, while providing coaching and training opportunities to the staff, in partnership with the community manager. The Assistant Community Manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.

Duties/Responsibilities:

• Assist manager in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• As a backup to the leasing staff, utilize sales skills and techniques to tour and lease apartment homes through your knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required.
• Assist manager in reviewing, approving, and overseeing administrative tasks, including Pos, applications, move-in process, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes.
• Assist manager in planning, executing, and attending resident events to aid in retention, positive reviews, and occupancy goals.
• Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolution, being respectful and professional at all times.
• Understand budget and assist manager with fiduciary tasks, as assigned.
• In absence of manager, provide supervisory duties, in accordance with the Employee Handbook.
• Assist manager in monitoring daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
• Comply with federal, state, and local landlord/tenant laws: Fair Housing Regulations, company policy, and procedure.
• Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
• Comply with all company policies while demonstrating IDM’s Core Values.

Required Skills/Abilities:

• 1-3 years relevant property management experience required, preferably conventional.
• Excellent time management skills with the propensity to be a leader.
• Team player, willing to go the extra mile to provide concierge-level customer service.
• Effective communicator, both written and verbal.
• Strong multi-tasking, organizational, and problem-solving skills, with attention to detail; a solution finder.
• Well-versed in property management software.
• Understanding of preventative and ongoing property maintenance preferred.

• Assist manager in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• As a backup to the leasing staff, utilize sales skills and techniques to tour and lease apartment homes through your knowledge of market conditions, competitors, amenities, floorplans, and availability. Consistent, in-person comp shopping and market surveys required.
• Assist manager in reviewing, approving, and overseeing administrative tasks, including Pos, applications, move-in process, delinquency, lease renewals, move-outs/ FMOs, notices, and eviction processes.
• Assist manager in planning, executing, and attending resident events to aid in retention, positive reviews, and occupancy goals.
• Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolution, being respectful and professional at all times.
• Understand budget and assist manager with fiduciary tasks, as assigned.
• In absence of manager, provide supervisory duties, in accordance with the Employee Handbook.
• Assist manager in monitoring daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
• Comply with federal, state, and local landlord/tenant laws: Fair Housing Regulations, company policy, and procedure.
• Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
• Comply with all company policies while demonstrating IDM’s Core Values