Assistant Manager/KAM/client co ordinator- Exports Customs Clearance

at  Express Global Logistics

QUALIFICATIONS

• Education : Bachelor’s Degree, MBA/equivalent masters preferred
• Work Experience: 3+ years in Customer Service/Client servicing activities for CHA (Customs House Agents)
• Technical Skills: Intermediate knowledge of Customs law, Knowledge of Export procedures, Familiarity with incoterms, strong Microsoft Office Skills, and understanding of budgeting and costing for CHA activities
• The candidate must have strong written and verbal communication skills, he/she must be able to multitask and deliver under pressure. The candidate should be proactive and look to bring operational improvements to the Exports CHA Department
• The candidate should be able to bring in additional business with the existing set of clients and look to cross sell wherever possible.

ABOUT THE ROLE:

Export KAM professional acts as the primary point of contact for the client on all Export CHA activities. The KAM is responsible for the end-to-end export related operations for the Shipper. The Export KAM ensures high level of service to our customers and also plays a role in upselling / bringing in new opportunities with the accounts they manage.

ROLES AND RESPONSIBILITIES:

• Ensure all shipments are registered in the ERP accurately
• Manage the end-to-end operations of the shipment including coordination with all the vendors
• Manage the job-wise documentation for the client and ensure they are uploaded to the ERP
• Ensure proactive approach for proper scrutiny of documents and informing customer for any discrepancies/requirements.
• Take checklist from internal customs department and send to client for approval
• Ensure Memo is received from Customs department after Noting for further action.
• Call for Cargo in case of dock stuff and co-ordinate for carting, examination and CFS stuffing
• Submit VGM and apply for form 13 to move the container from CFS to port on plan vessel.
• Send memo to BL department
• Track cargo till it reaches destination
• Send loading confirmation to shipper and follow-up for BL release
• Ensure all job-related payments are tracked on the ERP and fund requests / receipts are generated within the system
• Send Memo to the Billing Department for timely creation of invoices to the customers
• Prepare DSR and send to client as per their requirement.