Assistant Manager (Manchester Airport)

at  Pasta Evangelists

DESCRIPTION

The Assistant Manager will support the Store Manager to ensure the smooth and efficient operation of the site located within the airport. This includes overseeing daily activities, managing staff, maintaining high standards of customer service, and maximising sales and profitability. The Assistant Manager plays a crucial role ensuring a positive experience for travellers while upholding the company’s standards within the airport environment.

ABOUT PASTA EVANGELISTS

Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.
Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.
Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for customers to purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also treat themselves to fine Italian dinings at our high-end Harrods Pasta Bar, or learn to make our signature dishes from scratch at our viral Pasta Academy, where we welcome thousands of pasta lovers every month.
Most recently, we’ve been busy disrupting Britain’s pizza-centric Italian takeaway market with a brand new fresh pasta takeaway concept, available on pastaevangelists.com as well as major delivery players like Deliveroo, UberEats and JustEat. With more than 40 kitchens across the UK, we’re expanding coverage to new cities on an almost weekly basis (including our first openings in Scotland and Wales!). We’ve also opened the UK’s biggest pastificio (which, in Italian, means pasta factory, but ‘pastificio’ better reflects the type of fresh, artisanal pasta we produce) in Acton, West London, allowing us to make ever more exciting and ambitious pasta and sauces for our customers.
Given our ambitions, we are looking for exceptional professionals to lead our business through its next growth chapter

• Oversee the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.
• Coordinate with airport authorities and management to address any logistical issues or concerns that may arise.
• Implement strategies to optimise efficiency and productivity, such as streamlining workflows and improving processes.
• Recruit, train, and supervise a team of stall staff, ensuring they adhere to company policies and procedures.
• Schedule staff shifts effectively to meet operational needs and maintain excellent customer service standards.
• Provide ongoing coaching and support to team members, fostering a positive and collaborative work environment.
• Lead by example in delivering exceptional customer service, resolving any customer complaints or issues promptly and effectively.
• Monitor customer feedback and implement improvements to enhance the overall experience.
• Ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.
• Manage inventory levels and control costs to maximise profitability while minimising waste.
• Maintain a good planning in regards to airside passes.
• Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues/ discrepancies.