Assistant Manager

at  Massage Envy

At Massage Envy Downey (located in Downey Landing Shopping Center), we are looking for an Assistant Manager to help us continue growing our location.

Duties include:

• Help Business Owners & Manager oversee and manage the daily operations of the clinic.
• Perform tasks in marketing, HR, operations, etc.
• Assists Front Desk Associates in meeting all membership and retail sales goals.
• Responsible for achieving membership and retail sales goals.
• Train, monitor, and coach performance of Front Desk Associates and Therapists & Estheticians.
• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival, selling memberships, and resolving customer complaints.
• Maintain a professional and impeccable clinic environment for employees and members/ guests.

Experience required:

• Management, marketing, and sales experience in the service/ retail industry.
• Ability to identify and problem solve, set expectations and goals, and delegate.
• Ability to effectively communicate expectations to staff.
• Able to communicate information to Business Owners.
• Proficiency in generating membership and retail sales goals and interpreting trends in sales reports.
• Excellent trainer and motivator.

Benefits:

• Paid time off.
• Discounted services and retail products.

Job Type: Full-time.

EXPERIENCE:

• Management: 2 years (Preferred).
• Sales & Customer Service: 3 years (Preferred).

• Help Business Owners & Manager oversee and manage the daily operations of the clinic.
• Perform tasks in marketing, HR, operations, etc.
• Assists Front Desk Associates in meeting all membership and retail sales goals.
• Responsible for achieving membership and retail sales goals.
• Train, monitor, and coach performance of Front Desk Associates and Therapists & Estheticians.
• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival, selling memberships, and resolving customer complaints.
• Maintain a professional and impeccable clinic environment for employees and members/ guests