Assistant Manager Member Service II - South Hill

at  Servus Credit Union

ADDITIONAL INFORMATION: THIS BRANCH IS OPEN MONDAY TO SATURDAY, CANDIDATES MUST HAVE FULL FLEXIBILITY TO WORK ALL/VARIED HOURS OF THE BRANCH OPERATION.

Servus is growing! We are currently looking for a Assistant Manager Member Service II at our South Hill branch in Red Deer.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.
Reporting to the Branch Manager, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Motivating and coaching employees to find opportunities to shape members financial fitness
• Being proactive in pursuing new business opportunities
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners
• Demonstrating an expert understanding of all branch security procedures

REQUIREMENTS

To qualify, you will need at least 4 years of retail banking experience and your high school diploma.

Although not required, the following education/certificates are valuable assets:

• Previous leadership/supervisory experience
• Post-secondary education in Finance (or related studies)

Most importantly, we’re looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We’re not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

• Motivating and coaching employees to find opportunities to shape members financial fitness
• Being proactive in pursuing new business opportunities
• Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
• Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
• Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners
• Demonstrating an expert understanding of all branch security procedure