Assistant Manager, Move Programs

at  Northwest Center

The Northwest Center @ Amazon team thrives in a dynamic, high-paced corporate environment, delivering exceptional 5-star customer service across various program divisions. The Move Ambassador Team plays a crucial role in managing the internal office move process. They collaborate with vendors to execute corporate relocations, guide the customer’s point of contact through each stage of the move, and serve as the primary source of information for all aspects of the relocation. Their expertise ensures smooth and efficient transitions, maintaining high standards of service and communication throughout the entire process.
As the Assistant Manager, Move Programs, you will be responsible for overseeing the team that manages Moves, Adds, and Changes (MAC) services across the Amazon campus. In this role, you will lead and support your staff, focusing on their professional growth and development, and handle recruitment, performance management, and employee relations. You will set clear performance expectations, monitor progress against goals, and provide coaching to ensure your team’s success and readiness for future opportunities. Your leadership will be crucial in maintaining high standards and fostering a positive, growth-oriented work environment.
Location: Seattle (South Lake Union), Redmond and Bellevue, WA
Schedule: Full-Time, 40 hours per week | Monday - Friday between 7:30AM - 6:00 PM and occasional nights and weekends as needed
Starting Wage: $74,048 - $83,678 per year | Full Wage Range: $74,048 - $93,308 per year

CUSTOMER EXPERIENCE

• Act as liaison between Northwest Center, Amazon, and other vendors ensuring continuity, and ongoing improvement/development of relationships with various Amazon Teams providing an enhanced Amazon brand experience.
• Provide elevated customer support for Amazon employees and vendor partners.
• Partner with the Lead to handle escalated situations during the move process.