Assistant Manager

at  MS New Malden

Role: Assistant Manager Foods - Franchise
Hours: Full-Time/Permanent
Location: Borough of Kingston/Sutton
Company: Iceking
Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Assistant Manager(s) to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.
M&S is changing, and it’s changing fast! As part of theirs and now our transformation to deliver ‘Stores of the Future’ we are looking for innovative and resilient Team Support Manager to join the Iceking M&S team. M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love. Iceking are excited and proud to be part of that transformational journey.
Join us as Assistant Manager in one of our stores and opportunities will present themselves. Whether you’re thinking of your future or simply looking for experience in a revolutionary food retail business.

KEY CAPABILITIES

• Understands how the business operates, its strategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have diverse needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their perspective to create better reaction for team

TECHNICAL SKILLS/EXPERIENCE

• Support the delivery of excellent customer service and KPI’s across the store
• Proficient level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change

What’s in it for you?

• Holiday Entitlement 5.6 weeks (28 days) – which increases with service)
• First class training plan – supporting you from Day One.
• Options to progress – it’s something we’re proud of at Iceking

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to improve colleague experience
• Supports the Store Manager with the delivery of store selling and cost targets by utilising data to identify opportunities and acts
• Role models new ways of working using digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaign

ABOUT THE ROLE

The customer experience in store is changing, which means you’ll need to bring an upbeat confidence and passion that shines through every hour of every day. And you’ll also need a digital mindset, because all sorts of new technologies are being introduced to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite – who’s living and breathing the new and improved journey.
You already know M&S for product innovation and uncompromising quality, but together we need to keep on surprising customers with all the ways you can help them. So, when it comes to questions on anything in-store, you’ll really know your stuff. And if customers are not sure what they’re after, you’ll impress with your attention and ability to tell them why they need a certain product in their life. You’ll have a bright energy that customers can’t help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential. You just have to put your all into every moment, for every customer.

PURPOSE

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Leads colleagues in delivery of task prioritising customer first
• Plans, allocates and follows through on delivery of task to a consistent standard across the store
• Drives on the job productivity
• Supports colleagues through coaching and feedback
• Uses analysis of KPIs to take action to drive performance
• Helps maintain a safe and legal environment for colleagues and customers
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to improve colleague experience
• Supports the Store Manager with the delivery of store selling and cost targets by utilising data to identify opportunities and acts
• Role models new ways of working using digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns