Assistant Manager – Patient Accounts

at  Cabrini Health

Assistant Manager Patient Accounts
Full Time, ongoing position
Hawthorn East corporate services office
$95,000 - $110,000 + superannuation depending on experience

Cabrini offers:

• Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits
• Hybrid work arrangement, WFH a possibility
• Parking onsite $15 per week
• Located close to public transport with discounted Myki Commuter fares available
• Enjoyable workplace culture in a values driven environment

How you will make an impact
Cabrini’s Finance & Accounting Department works towards achieving our organisational objectives by providing quality financial information to the business as well as strong financial management of Cabrini’s resources. The Assistant Manager (Patient Accounts) will be responsible for the day-to-day operations of the Billing, Debt Collection and the Banking and Receipting portfolio within the Patient Accounts team. This role is integral to ensuring cash flow is maximised through direct and indirect contact with patients, relatives and third-party providers.

Key responsibilities will include:

• Leading and developing a highly trained, motivated and efficient team with a strong customer focus
• Ensuring the accurate and timely processing of all accounts and their subsequent payment and follow up for Medical Imaging, Patient Portion and Emergency Department
• Ensuring the accurate and timely processing of receipting, reconciliation of banking and refunds
• Internal and external stakeholder relationship management
• Coordinate the setup of new billing avenues via consultation with department heads, finance and other related areas
• Manage and provide validation and explanation on departmental targets and results
• Advocating a culture of continuous improvement, ensuring systems and processes are automated and modernised

About you

The successful candidate will have at least three (3) years’ experience in hospital accounts department or a similar setting and have extensive leadership skills in managing a team. You will also have the following:

• A thorough understanding of and experience overseeing the processing of high-volume patient accounts / accounts receivable environment within a complex, multi-site organisation
• Have skills and knowledge in debt management and collection processes
• Prior experience in managing compliance and audits
• Have a clear understanding of Medicare and Health Fund agreements in relation to billing
• Proven computer skills including a high degree of competence with Microsoft Office suite and reporting software
• Advanced Microsoft Excel skills and experience
• Excellent interpersonal and communication skills with the ability to build successful relationships

Enquiries to: Lara Nicholson, Patient Accounts Manager – PH 9508 1222
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect

• Leading and developing a highly trained, motivated and efficient team with a strong customer focus
• Ensuring the accurate and timely processing of all accounts and their subsequent payment and follow up for Medical Imaging, Patient Portion and Emergency Department
• Ensuring the accurate and timely processing of receipting, reconciliation of banking and refunds
• Internal and external stakeholder relationship management
• Coordinate the setup of new billing avenues via consultation with department heads, finance and other related areas
• Manage and provide validation and explanation on departmental targets and results
• Advocating a culture of continuous improvement, ensuring systems and processes are automated and modernise