Assistant Manager, QSAS

at  Queens University

ABOUT QUEEN’S UNIVERSITY

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!

JOB SUMMARY

Reporting to, and working collaboratively with, the Manager, Queen’s Student Accessibility Services (QSAS), the Assistant Manager, Queen’s Student Accessibility Services (QSAS) oversees QSAS operations and leads the professional team in the delivery of student-centered service. The Assistant Manager aligns service delivery with the strategic goals and mandate of QSAS and Student Wellness Services, ensuring consistency in service and access. The Assistant Manager supports process enhancements to improve workflow and communication, supporting QSAS staff engagement and the development of a positive workplace culture.
The incumbent continuously fosters positive engagement with faculty and other campus partners, enhancing the student experience with service that is equitable, celebrates diversity and promotes positive student engagement for successful learning outcomes.

REQUIRED QUALIFICATIONS:

• Minimum of Master’s degree in Education, Disability Studies, Psychology, or other discipline with a focus on human services.
• Minimum 5 years of experience working with individuals with disabilities or within disability communities.
• Supervisory experience providing leadership and supervision to large team, preferably within a unionized environment.
• Extensive knowledge of personal/systemic barriers faced by individuals with disabilities in educational settings.
• Demonstrated knowledge of the duty to accommodate, human rights, accessibility standards, privacy legislation and regulations, and other legislation as it applies to persons with disabilities, particularly in the postsecondary sector.
• Experience interpreting results of psychoeducational and neuropsychological assessments
• Experience working in and navigating post-secondary institutional systems and structures.
• Knowledge of post-secondary structures, policies, and administrative systems, with experience successfully navigating and engaging across the environment.
• Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

SPECIAL SKILLS:

• Demonstrated commitment to and ability to apply principles of equity, diversity and inclusion in all programming to build more inclusive programming for all students.
• Proven leadership skills.
• Demonstrated ability to motivate staff, including team facilitation, and creating a positive work environment.
• Strong capacity for presenting information, advice, and guidance in a clear, concise, and helpful manner.
• Discretion, temperance, compassion, and good judgment.
• Excellent organizational skills, with ability to effectively prioritize competing demands
• Excellent interpersonal skills and demonstrated ability to work collaboratively with other professionals and build effective working relationships
• Excellent oral and written communication skills
• Strong sense of empathy and ability to refer students to other Queen’s and community resources as necessary
• Strong cultural competencies and commitment to intercultural development
• Demonstrated commitment to equity, diversity, inclusivity, and Indigeneity.
• Excellent analytical and problem-solving capacity
• Ability to work independently, consult and take direction as appropriate
• Resourcefulness, creativity and initiative with respect to program design and delivery
• Strong computer skills, including use of MS Office (Word, Access, Excel, PowerPoint) required

• Lead the planning and execution of operational plans, priorities and standards, ensuring that staff are positioned to effectively serve students.
• Identify key performance indicators and support the monitoring and evaluation of indicators to inform recommendations for improved service delivery. Maintain service delivery data, analyze information and make recommendations for change based on analysis.
• Manage complex or challenging student cases, escalating significant student concerns to Manager, QSAS.
• Respond to escalated student concerns, supporting staff to make effective referrals to most appropriate service.
• Identify opportunities to develop operational efficiency and utilize effective change management strategies to implement new processes or policies.
• Lead projects related to QSAS operational initiatives, engaging staff and ensuring project objectives are clearly defined and met within set deadlines.
• Keep current with academic program requirements and teaching and learning developments at Queen’s to ensure responsive and effective programming.
• Develop content for QSAS website ensuring information is up to date, accurate and accessible.
• Primary contact for the unit related to requests for QSAS representation at events and other engagements.
• Liaise with faculty and key campus partners to develop positive working relationships that contribute to student success. Work with faculty to provide expertise in complex cases.
• Maintain current knowledge of disability and education related fields and participate in relevant professional associations and conferences.
• Identify professional development opportunities for staff and coordinate attendance and post-learning dissemination of information.
• Support a positive, team-based culture of respect, equity and fairness.
• Plan and facilitate QSAS staff meetings.
• Represent QSAS, as delegated by the Manager, on relevant committees and working groups.
• Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
• Manage performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assess staff training and development needs and ensure that employees receive training required to improve and sustain successful performance.
• Investigate, address and resolve employee/labour relations issues, including disciplinary matters. Make decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
• Other duties and special projects, as assigned.