Assistant Manager, Sales Operations - EU/UK

at  Sol de Janeiro

Launched in 2015, SOL DE JANEIRO is an award-winning, fast-growing premium global lifestyle beauty brand inspired by the beauty rituals and attitude of the beaches of Rio. Our brand purpose is to spark endless self-celebration and joy through the power and warmth of the Brazilian spirit. This philosophy extends from our products to our corporate culture. We are leaders, permanently inquisitive, category obsessed, incredibly diverse, self-demanding, true team players, and we are all Brazilian in Spirit.
Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Rio, Paris, London, and Germany. Our commitment to excellence has earned us prestigious honors, including TIME100’s 2024 Most Influential Company, Fast Company’s 2024 World’s Most Innovative Companies and 2023 Brands that Matter, Allure’s 2024 Readers’ Choice Awards, and WWD’s 2023 Beauty Inc Award in the Prestige category. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.
As the Assistant Manager, Sales Operations for the EU and UK regions, you will play a pivotal role in ensuring the successful execution of our sales operations processes.
The position will report to the Manager, Customer Supply Chain Operations – EU/UK.

REQUIREMENTS:

• Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain or a related field.
• Experience: 3+ years of progressive experience in Customer Operations, Order Management, Supply Chain or other related fields.
• Must be comfortable working a hybrid schedule (minimum 2 days per week in our London Office)
• Leadership & Mentoring Skills: Previous experience in a leadership or managerial capacity is required.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organisation.
• Strong commercial sense and understanding of customer service principles and practices.
• Ability to adapt to changing priorities and multiple demands in a dynamic work environment.
• Proficient in the use of ERP and Microsoft Office tools (Excel, Word, PowerPoint)
• Excellent attention to detail and problem-solving abilities.
• The ability to operate effectively and efficiently on an independent level.

• Manage the EU/UK Sales Operations team (3 Sales Operations Coordinators) to ensure that all orders are processed within the agreed SLA, as well as completed seamlessly and accurately into our ERP system.
• Develop a strong understanding of our customers and their specific requirements to make informed prioritisation decisions.
• Collaborate with cross-functional teams and customers to track orders progress in order to achieve monthly sales forecasts.
• Build and manage strong relationships with customers’ Supply Chain and EDI teams to ensure accurate execution of our PO process through our ERP system.
• Collaborate with the Supply Planning and Logistics teams to understand the timing of all incoming stock and utilise this information to help make informed decisions on order fulfilment.
• Work closely with Demand Planning to maintain allocation plans for new launches and execute on time deliveries to all customers.
• Design and establish SOPs for all aspects of sales order management. Implement these across cross-functional teams and ensure compliance.
• Maintain proactive communication with Commercial, Retail Partners and Third-Party Vendors to update stakeholders on order progression.
• Identify and solve sales order issues and escalations in a timely manner, communicating the solution with all relevant stakeholders.
• Lead Sales Operations month-end processes to close the financial books. Adjusting open sales orders to the correct period and ensuring all shipped orders are invoiced.