Assistant Manager/Supervisor

at  Chucks Roadhouse Bar and Grill Brockville

KNOWLEDGE OF SURROUNDING AREA AND ABLE TO DRIVE AROUND

Job Types: Full-time, Part-time, Permanent
Pay: $17.50-$23.00 per hour
Expected hours: 40 – 50 per week

Additional pay:

• Tips

Benefits:

• Discounted or free food
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed
• Weekends only

Work Location: In perso

• Create, lead and manage a positive and fun restaurant culture.
• Increase sales by ensuring guest satisfaction and prompt problem resolution.
• Lead, implement, and manage all aspects of human resources, recruitment and selection, coaching, training, performance management, recognition, succession planning, and development.
• Lead, manage, and deliver a friendly Perfect Guest Experience: dine-in, take-out, and delivery.
• Develop and manage the business plan: focus on standards, safety, sales, cost and personnel.
• Ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.
• Maintain a positive attitude that promotes teamwork within the restaurant and sports bar.
• Lead local store marketing and community involvement, plans and execution.
• Effectively oversee controllable costs: food, beverage, labor , and quality control promo line.
• Monitor and manage fixed costs: continually research and evaluate to minimize costs and optimize efficiencies.
• Ensure operational and occupational health and safety standards are in place and followed.
• Establish and maintain appropriate security protocols for guests, employees, and restaurant safety.
• Recruit, train and supervise the team .
• Effectively run both FOH and BOH and lead all shifts
• Manage food quality / standards and inventory control
• Follow the Chuck’s Roadhouse Bar and Grill policies / guideline and procedures .
• Manage a team of front of house staff including scheduling, training, general supervision and labor control.
• Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained.
• Responsible for correct operation of the POS system.
• Balancing of all daily and nightly cash drawers and POS.
• Inventory and maintenance of all food and non food items , beer, liquor and bar supplies.
• Providing excellent customer service to guests and excellent leadership to employees.
• Exceptional relationship building and communication skills with guests
• Enforce and monitor all health, safety, and sanitation standards.
• Handle guest complaints according to provided guidelines.
• Work closely with all management to provide a seamless experience.
• Other duties as required and assign.
• Maintain and be able to conduct small handy repairs / technical support
• Must be able to work with minimal supervision and have a strong initiative.
• Complete reports / scans / and daily paper work on timely basis.
• Audit discount/voids/ Manager promos with sales and email updates
• Other duties as required and assigned.
• Qualification Requirements
• 2+ years of progressive management experience in a full-service restaurant.
• Proven leadership skills, a proactive personality and the ability to follow through.
• Knowledge of computers: Microsoft Office Applications, Point of Sale system.
• Proficient in the following dimensions of restaurant functions: preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
• Must be able to work flexible hours during evenings, weekends and holidays.
• Strong analytical/decision-making skills.
• Leadership skills - able to direct, coach, build and supervise a team.
• Strong business acumen, including an understanding of budgets and operating costs.
• Organized and capable of multi-tasking with attention to detail.
• Knowledge of Microsoft applications including word and excel.
• High standards of personal hygiene and personal appearance.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills - able to exceed guest expectations
• Ability to multi-task in a fast-paced environment
• You must be able to perform efficiently during high-volume peak periods.
• Must have a valid driver’s license.
• Must be eligible to work in Canada.
• Smart Serve.
• Food Handler certificate.