Assistant Manager

at  Team Town Sports

CUSTOMER SERVICE

• Create an environment where the customer is at the centre of what we do.
• Act as a role model for customer service standards and ensure floor coverage is adjusted as needed to meet service expectations.
• Model customer service for associates and promote sales whenever interacting with associates and customers.
• Act as Manager on Duty (MOD) when required, ensuring smooth daily operations.
• Resolves and makes final decisions when necessary regarding customer complaints, ensuring 100% customer satisfaction.

WHO WE ARE;

Team Town is Canada’s newest and leading destination for Team Sports. A contemporary and inviting design meets a high-service model that embodies the principle of full end-to-end service. The ethos of inclusivity will run deep at Team Town Sports and will be best reflected in the staff that bring product expertise and passion for sports to consumers, as well as the categories of products available to them.
Enthusiasts and professionals across a wealth of sports including hockey, soccer, baseball/softball, basketball, volleyball, cricket, curling, lacrosse, football, rugby and ringette will be able to find everything they need for all team sports under one roof. Team Town Sports is proud to offer the latest in simulation technology, deep service expertise, and custom fitting for equipment, making it the premier destination for all Canadians at all levels of sport and skill level.
YOU are a coach, athlete, and player. You have in depth knowledge of the products we carry because you play in the arenas, courts, and fields of these sports. You believe in the spirit of team, adapting to the ever-changing environment, being part of constant innovation and working alongside the best coaches, captains, teammates, and in the industry.

WHAT YOU’LL DO;

As the Assistant Store Manager with Team Town Sports, you will play a pivotal role in driving sales, profitability, and operational excellence in the retail store, reporting to the Store General Manager (SGM).
Within this position, you will lead the customer service team while being capable of all in-store roles in all key departments to ensure a holistic understanding of store operations. You will consistently lead the selling team to deliver exceptional customer service and operational standards, overseeing key functions such as sales, merchandising, inventory management, and customer service while ensuring the successful execution of company values and culture.
You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high-performing teams in sports: preparation, consistency, accountability, and continuous improvement.

LEADERSHIP, ACCOUNTABILITY & TEAM DEVELOPMENT

• Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
• Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are ‘Game Ready’ each day.
• Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
• Lead and coach department managers and sales teams, fostering a high-performance culture focused on achieving departmental KPIs.
• Assist in staff recruitment, training, performance appraisals, and succession planning to maintain a strong and motivated team.
• Conduct daily huddles, ongoing coaching sessions, and monthly performance reviews to continuously develop team capabilities.