Assistant Manager

at  True North Cannabis Company

ABOUT THE COMPANY:

True North Cannabis Co. is an emerging Cannabis retailer with 50+ locations. We are extremely excited to start educating Cannabis history & Lighting The Way Forward for the future of Cannabis. With locations popping up across the province, we encourage you to check out what the buzz is all about; and help us Share a way to live, the True North Way.

JOB REQUIREMENTS:

• Valid Cannsell Cannabis Retail Certification
• Strong customer service skills
• A clean criminal background check
• Ability to work in a fast-paced environment.
• Must be a team player.
• Excellent written, oral, and interpersonal skills
• Availability for shift work alone or as part of a team any time between 8:00am to 11:30pm, Monday to Sunday
• Basic skills in math and proficiency as a cashier
• Extensive knowledge of cannabis products and accessories is an asset.
• Completion of First Aid course is an asset.
• Personal connection to the community is an asset.

Qualifications:

• Minimum of 2 years work experience in a supervisory/management role and ability to lead a team of 5+ team members
• Must be able to successfully pass a criminal background check
• Completed and valid CannSell certification
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel) and other computer applications
• Detail oriented and able to handle cash, and operate all POS systems
• Available to work any shifts including days, evenings, weekdays, weekends, and holidays
• Knowledge of and experience working with Cannabis industry would be considered an asset
• Superior interpersonal and coaching skills
• Strong organizational, communication, time management and problem-solving skills
• Post-secondary education in Business Accounting courses or equivalent will be considered an asset
• Prior work experience in a regulated environment is a definite asset (LCBO, Tobacco, Gaming)
• Must have excellent attendance and professionalis

• Overseeing day to day operations of their store
• Supervises all staff, ensuring that everyone follows all company service standards and meets all federal/provincial regulatory standards
• Lead by example and possess the ability to inspire and motivate those around them to be the best team members possible
• Ensure that shift needs are met in the event that any staff member calls in sick, or is a no show by immediately contacting other team members, other near by stores and/or General or Regional Manager
• Analyze the business needs, create and implement a plan of action that accounts for the fluctuation in traffic throughout the day
• Processing sales and all types of payments at POS terminal as needed
• Supports the sales floor by processing sales as required by business levels
• Serves customers in a friendly and professional manner, setting an example for all staff
• Answers all customer questions and resolves all concerns/complaints in a satisfactory manner
• Issuing receipts, refunds & exchanges per company approved standards
• Overseeing cash-out and cash skim process of budtenders as required
• Verifying all cashiers’ deposits for accuracy
• Ensure POS transactions and end of day cash reconciliation is accurate and follow-up with any discrepancies
• Maintain an efficient standardized back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink
• Ensures that backroom inventory management are to standard at all times
• Conduct weekly and monthly inventory audits utilizing appropriate form and explain deficiencies
• Demonstrates product knowledge, willingness to learn and train other team members new industry trends and products
• Leads merchandising effort in the store by ensuring all displays are clean, well-lit and attractive and communicates with a brand reps if there are any opportunities
• Review and update product displays to ensure the customer experience reflects available product and sales priorities
• Research competitors and propose product investments based on store sales trends
• Assists in planning and execution of store sales, pop-ups, product launches, community events and staff functions
• Assists in enforcing all loss prevention policies and reporting any inventory shortages and overstocks
• Oversee and assist with the financial process and cash handling for the business
• Inform the team about promotions, new products and up-sales opportunities
• Manage customer relations and any customer retention programs (loyalty, sales, promotions, social media, and etc.)
• Creating and overseeing the schedule ensuring labour budgets are followed, approve timecards and time off requests
• Ensure exterior of store, and customer entrance area are clean and presented as new everyday
• Maintains confidentiality in all matters pertaining to TNCC business and its operation
• Oversee performance and development of team members, preform progress reports, assign progressive discipline
• Lead the team with positive coaching reinforcement and continuously provide feedback to upper leadership
• Performing the onboarding and train new employees in all aspects of their role
• Following up on training to ensure all staff have successfully completed their Training Program and are up to date on all new products and knowledge
• Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
• Understands and complies with all health and safety regulations
• Oversee and ensure all store notice boards are up to date and accurate
• Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
• Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
• Ensure security of guests and staff by enforcing the highest standard of behavior
• Follow-up and report on any suspicious incidents that occur
• Carry out any required store audits to maintain accuracy and compliance of company standards (security alarms, panic buttons, fire alarms and other).
• Performs other duties as assigned.

Qualifications:

• Minimum of 2 years work experience in a supervisory/management role and ability to lead a team of 5+ team members
• Must be able to successfully pass a criminal background check
• Completed and valid CannSell certification
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel) and other computer applications
• Detail oriented and able to handle cash, and operate all POS systems
• Available to work any shifts including days, evenings, weekdays, weekends, and holidays
• Knowledge of and experience working with Cannabis industry would be considered an asset
• Superior interpersonal and coaching skills
• Strong organizational, communication, time management and problem-solving skills
• Post-secondary education in Business Accounting courses or equivalent will be considered an asset
• Prior work experience in a regulated environment is a definite asset (LCBO, Tobacco, Gaming)
• Must have excellent attendance and professionalism