Assistant Market Manager

at  SWIRE SHIPPING PTE LTD

KEY QUALIFICATIONS & SKILLS

Qualifications

• Degree qualification with business/marketing focus.

Technical Skills

• 1-3 years’ related experience in Shipping industry preferred.
• A good understanding of the financial drivers to the business and customers.
• Financial acumen: ability to prepare and analyse financial data in support of business initiatives.
• Good communication, presentation and negotiation skills.
• Demonstrated commitment to exceptional customer service.

Professional Skills

• Customer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.
• Ownership and accountability: Take responsibility for individual and team output and results.
• Collaboration: work effectively with internal and external stakeholders; seek and provide help to colleagues.

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Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.
Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best

Contribute to an exceptional customer experience by ensuring:

• Speed to market and fast quote turn times for sales team delivery.
• Short-term pricing and sales strategies with regional sales teams.
• Set Port Pair / Equipment type level tariffs.
• Set and monitor discount from tariff levels to achieve speed to market.
• Set and monitor strike rates at tariff levels

ROLE PURPOSE

Be part of our centralised pricing department and work with the Market Manager to manage quotation requests and deliver prices to customers. Assistant Market Managers will ensure speed-to-market for all pricing requests and assist the Market Manager in developing pricing tactics and strategies to achieve contribution and market share targets.

ROLE ACCOUNTABILITIES

Business/Growth Targets

• Process quotation requests from sales in a timely and efficient manner in line with commercial targets.
• Assist the setting of tariff levels and support development of competitive pricing proposals.
• Assist the Market Manager in understanding key market, customer, and sector trends.
• Assist the Market Manager in understanding competitive behaviours in the market.
• Assist the Market Manager in understanding and achieving market share targets.
• Assist the Market Manager in formulating proactive tactical pricing initiatives that react to market conditions and deliver value.
• Facilitate non-standard quotation requests, as directed by the Market Manager.
• Manage the day-to-day administrative functions of Market management.

Customer Experience

Contribute to an exceptional customer experience by ensuring:

• Speed to market and fast quote turn times for sales team delivery.
• Short-term pricing and sales strategies with regional sales teams.
• Set Port Pair / Equipment type level tariffs.
• Set and monitor discount from tariff levels to achieve speed to market.
• Set and monitor strike rates at tariff levels.

Reporting

• Prepare annual budgets, quarterly forecasts, and monthly accounts for cargo contribution across all services.
• Analyse trends, market profile and competition changes.
• Define and understand model voyage from Line/Capacity managers for specific sectors and monitor performance.

Develop market intelligence:

• Develop expertise in their CIF/FOB markets, and embed this knowledge into the organization.
• Review feedback from customers (via Sales) and competitor behaviour to contribute to tactical pricing and product discussions.

Crisis Management

• Make every effort to be aware of and understand your role in the event of a crisis.
• Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.
• Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.
• Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Policies and Operating

Procedures.