Assistant Night Manager

at  Apex Hotels Ltd

Job Ref: 11560
Branch: Apex Waterloo Place Hotel
Location: Apex Waterloo Place Hotel, Edinburgh
Salary/Benefits: £12.85 per hour plus excellent benefits, perks and paid overtime
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 24/10/2024
Closing date: 26/11/2024

ROLE OVERVIEW:

Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.
As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.

MAIN RESPONSIBILITIES:

• Be present in lobby and reception during peak times and support your team
• Lead reception team to deliver exceptional arrival and departure experience, complete regular quality checks
• Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues
• Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.
• Ensure compliance with all Apex financial, privacy, data security and HS procedures
• Walk about of the property and picking up on details which require attention as well as Health Safety matters which need action.
• Ensure all procedures are followed and all night jobs are complete.
• Producing any nightly reports.

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests
• Previous experience of working within a Front Office/Nights environment at a Supervisory level is essential