Assistant Night Manager (Full Time)

at  Fairmont

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum 2 years’ previous supervisory experience in Front Office operations
• Experience as Assistant Night Manager beneficial
• Proven ability to guide and coach team members
• An operational knowledge and proficiency in Property Management System (Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)
• Excellent leadership, written/verbal communication and interpersonal skills
• Superior leadership and coaching skills with a proven track record of developing and motivating career-minded professionals.
• Strong guest service orientation and training skills background required.
• Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset
  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
  Additional Information

• Responsible for overseeing night audit operations and managing the hotel in the Night Manager’s absence.
• Provide excellent guest service and assist with Front Desk tasks, including check-in and checkout.
• Ensure compliance with Front Office policies, and complete nightly end-of-day reports, balancing accounts accurately.
• Support and motivate the night team, including performance evaluations and crisis management when necessary.
• Ensure a safe work environment, following health, safety, and emergency procedures.
• Handle guest requests, complaints, and interdepartmental communication effectively, while completing administrative tasks as directed.
• Other duties as assigned
  Qualifications