Assistant Operations Manager

at  Marriott International Inc

Job Number 24183810
Job Category Rooms & Guest Services Operations
Location Newport Beach Marriott Bayview, 500 Bayview Circle, Newport Beach, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms (including Housekeeping, Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service), Event Operations (including Event Services, Banquets and Event Technology). Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with employees to carry out guest arrival and departure procedures, supports operational needs of Restaurant, Bar, and other Food and Beverage Outlets, and leads setup and execution of meetings and events based on requirements and standards. Completes guest room inspections, provides operational feedback to employees who work front desk and food and beverage outlets, and holds Event Operations teams accountable for the execution of events based on guest expectations and event order standards. Accountable for supporting compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

PROVIDING EXCEPTIONAL CUSTOMER SERVICE

• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Meets and greets guests.
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Please refer the Job description for details