Assistant Operations Manager - Paul Byron Webshop

at  Paul Byron Shoes

ASSISTANT OPERATIONS MANAGER FOR WEBSITE

Paul Byron, Ireland’s leading independent footwear retailer, currently has an exciting opportunity for an Assistant Operation Manager to join their expanding E-commerce team.
Reporting to the Operations Manager you will be pivotal to ensuring the continued growth of our online business with the responsibility of supporting the Operations Manager in running the day-to-day operations of the E-Commerce team, including the customer service function.
You will be managing a growing team across picking/packing, order management and customer support.
Main areas of responsibility:
Website order fulfilment
Stock management
Customer Service
Implementing new processes and systems
This is a warehouse-based role and therefore we are looking for candidates who have experience in working within a warehouse environment and can lead a successful team. There is a requirement to be on-premises to manage certain elements of the business operations
Previous experience delivering process change and improvement is essential for this role.
Your role will be to plan, organise, oversee and participate in the daily operations within the website warehouse while overseeing the dispatch and customer service teams.
Your daily objectives will include, ensuring that all orders are dispatched within agreed targets, stock management procedures are followed, customer service queries are dealt with quickly and in in a professional manner, productivity targets are achieved and that all processes are kept running smoothly, promptly and efficiently.

REQUIREMENTS:

• Minimum of 2 years’ experience in managing role within a warehouse environment.
• 2-3 years relevant experience in office management/ customer service with 1-2 years experience at supervisory level managing a small team.
• Previous experience working in an online business is preferable but not essential.
• Demonstrated experience and knowledge in delivering excellent customer service.
• Customer centric: ability to train and mentor employees to deliver excellent customer experience through every part of business.
• Systematic with a focus on process improvement and change management.
• High level of organisation and forward planning
• Analytical in approach and systematic way of working
• Strong attention to detail and problem-solving abilities
• Knowledge of working with IT systems; computer literate with advanced Excel skills.
• Proficient knowledge of warehouse procedures and policies
• Excellent problem-solving skills and leadership qualities
• Ability to communicate and work with higher management.
• Confident in using own initiative to improve aspects of the warehouse function
• Strong communication both verbal and written
• Proven experience of developing and implementing process improvement
• Proven experience of driving team performance to ensure the achievement of KPIs
  Job Type: Permanent

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Roscommon Town, CO. Roscommon: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 2 years (preferred)

Language:

• English (required)

Work Location: In person

Please refer the Job description for details