Assistant Outlets Manager

at  Fairmont

WHAT’S IN IT FOR YOU?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary dry cleaning of business attire
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• Reimbursement for TransLink monthly passes or YVR Employee Parking pass
• Salary range of $65,000 - $68,000 based on experience
  Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role
• Proactive, with a demonstrated eye for detail and the ability to manage multiple functions, while meeting deadlines
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Must possess and maintain a valid Serving It Right certification
• Previous point of sale system experience required, preferably Silverware
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Support, mentor, and train the Food & Beverage teams
• Provide operational leadership and direction for the day to day operations of the Outlets with a focus on service and logistics
• Create and support an engaged work environment to create a welcoming and personalize experience for our guests
• Conduct daily line ups with the team to review hotel information, service stations, specials, etc.
• Ensure brand standards are maintained with highest standard of quality and visual appeal
• Handle guest concerns and react quickly, logging and notifying proper areas
• Assist with scheduling team members to align with labor management standards
• Communicate effectively with all departments and thrive for guest feedback
• Work with the team on new offerings and actively share ideas, opinions and suggestions to improve the environment and dining experience
• Balance operational, administrative and colleague needs by focusing on guests feedback surveys, colleague feedback surveys and financial results
• Assist in overall F&B management responsibilities as needed
• Follow department policies, procedures and service standards
• Follow all health and safety policies
• Other duties as assigned
  Qualifications