Assistant Overseas Patient Manager

at  Maidstone and Tunbridge Wells NHS Trust

Are you an experienced and proactive professional with a keen eye for detail and excellent communication skills? Do you have a passion for delivering results and ensuring compliance with national policies? If so, we have an exciting opportunity for you to join our team as an Overseas Visitors Officer.
In this pivotal role, you will work closely with the Overseas Patient Manager (OPM) to implement and manage the Trust’s local and national overseas visitor policies. You will play a critical role in supporting staff, patients, and stakeholders by providing expert guidance and ensuring compliance with the Department for Health and Social Care (DHSC) Overseas Visitor guidelines.
To excel in this role, you will need comprehensive knowledge of DHSC Overseas Visitor guidance and NHS charging regulations, along with strong investigative skills and experience in conducting interviews and gathering evidence. Exceptional organisational abilities are essential to effectively manage multiple priorities, while strong communication and interpersonal skills will enable you to engage confidently with a wide range of stakeholders. Leadership experience, including managing and developing small teams, is also key to successfully delivering the responsibilities of this role.

AS AN OVERSEAS VISITORS OFFICER , YOU WILL:

Policy and Process Management: Implement and monitor compliance with the Trust’s overseas visitor policies, ensuring accuracy in processes like pre-attendance forms, eligibility checks, and clinical assessments.
Financial Recovery: Develop and maintain systems to recover payments from chargeable patients, while verifying documentary evidence for those exempt from charges.
Training and Leadership: Lead the training of administrative staff in screening and compliance processes, and directly manage a small team, supporting their development and performance.
Stakeholder Engagement: Build effective working relationships with clinical staff, senior managers, finance teams, and external organisations such as the UK Border Agency and Home Office.
Project and Change Management: Lead on action plans for implementing updates to DHSC guidelines, ensuring changes are communicated and executed effectively.
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

JOINING US INCLUDES A COMPREHENSIVE BENEFITS PACKAGE:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more , additional benefits can be found in the benefits documents below
  We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
  Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
  At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
  We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
  Interview Date: 6th February 2025
  Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible

Please refer the Job description for details