Assistant Parts Manager

at  Wagner Equipment Co

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• College coursework in Business or related field or equivalent combination of education and experience
• 2+ years in a warehouse position
• 2+ years supervisory/management experience
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 3-5 years sales experience

TRAVEL REQUIREMENTS:

• 1- 25%

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• In conjunction with Branch manager, develop and manage department budget
• Implement and adhere the company safety culture and policy in current and new employees
• Maintain parts department expense accounts and audits, following correct procedures for expense accounts
• Evaluate and plan facilities needs for required equipment, recommend changes to branch manager
• Manage new, exchange and reman parts inventory for accuracy, and provides necessary reports
• Ensures that exchange and core returns parts business meets or exceeds CAT’s standards and dealership goals
• Maintains and executes CPS / 6S methodology in the parts and warehouse areas
• Works closely with manager in policy matters as pertains to the parts operations
• Ensures the best freight accommodations for customers in alignment with company objectives
• Development of personnel to maintain or achieve customer loyalty
• Establishes and maintains close relationships with field and office personnel of Caterpillar Inc.
• Establishes and maintains close relationships with service department supervisors and parts supervisors in other stores
• Supports Parts Counter personnel with incoming calls pertaining to parts department and information concerning customer inquiries regarding parts information
• Manages customer communications, and resolving customer complaints and concerns
• Assists customers coming into the store, by phone, e-mail, or personal field contact, with efforts to sell parts
• Other duties as assigned by manager

SUPERVISORY RESPONSIBILITIES:

Direct reports: Warehouse Manager, Parts Coordinator, Shop Parts Counter, Senior Counter, Parts Counter Sales, Lead Parts, Parts Clerk, Driver, Journey Distribution, Technical Communicator – Parts, & CAT Care Coordinator

• Monitor the Parts department’s productivity, performance and facilitating opportunities for increasing productivity and efficiency
• Manage daily operations and staff, ensuring projects are completed and customer needs are met
• Conducts hiring for the parts division and provides proper training for individuals
• Assess, improve, and schedule training for all employees to ensure success of employee safety, skill set, and product knowledge
• Ensures that all personnel are current in their safety training, and that all employees are following defined safety procedures to develop the safest workplace possible
• Assist the Branch Manager with employment actions, including discipline and termination of employees in accordance with company policies
• Manages employee schedules, ensuring weekend, holiday, and emergency work schedules are adjusted to meet customer needs
• Provides performance feedback, conducts annual performance reviews, and makes recommendations on status and/or salary adjustments

OTHER DUTIES:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.