Assistant Property Manager

at  FirstService Residential

JOB OVERVIEW:

As an Assistant Property Manager you will be responsible for supporting the daily operations of a portfolio of rental properties.

SKILLS & QUALIFICATIONS:

• Minimum 2 years’ experience in residential rental property management preferred.
• Luxury, Affordable, 421a Tax Abatement experience strongly desirable.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Needs to have a high-energy, positive attitude when dealing with the day-to-day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Independently motivated, self-starter, and strong time management skills.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft Office (Word, Excel, etc) and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, ClickPay and OnSite is a plus.

• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor Airbnb rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Assist in rent collections & preparing arrears report
• Maintain BuildingLink and Connect to ensure tenant data is updated accordingly.
• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in a 24-48 hour period.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and enter in Yardi.
• Process all cancellations and extensions in Yardi.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Provide regular updates to the Leasing Administration team related to monthly renewal increases.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Track all move outs while coordinating with Resident Manager on any damages and key returns.
• Respond to all correspondence associated with tickets entered in Zendesk.