Assistant Property Manager

at  FirstService Residential

JOB OVERVIEW:

As an Assistant Property Manager you will be responsible for supporting the daily operations of a new development luxury rental property in Williamsburg, Brooklyn.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree required.
• Two (2) – Three (3) years’ experience in New York City residential rental property management.
• NYS Sales license preferred, required to receive license within 1 year
• Fair housing certificate required within 90 days
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, ClickPay is a plus.

• Assistant Property Manager for luxury high rise rental building.
• Responsible for all tenant communication at assigned property, escalating to supervisor whenappropriate.
• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupant changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Monitor AirBnB rentals to ensure no illegal rentals at building.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Maintain resident application data to ensure tenant data is updated accordingly.
• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in line with FirstService Residential best practices.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and renewal in Yardi.
• Process all cancellations and extensions in Yardi.
• Maintain renewal spreadsheet, vacancy reports, bedbug tracking report, concession spreadsheet, late fee reports, etc.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Prepare and send out move-in packages, and ensure a smooth resident move-in.
• Track all move outs while coordinating with Resident Manager on any damages and key returns.
• If needed, perform all sales and leasing activities by greeting and qualifying prospects, conducting prospect tours, processing applications, and preparing the lease.
• If needed, inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition.
• Expected to have a combined work schedule of weekdays and weekends as office is open 7-days a week.
• Assist with leasing activities such as, but not limited to, showing apartments, assisting leasing team and any other tasks needed to complete new tenant onboarding.