Assistant Property Manager

at  Urby

The Assistant Property Manager works hand in hand with the Property Manager to assist in the daily operations of the property and ensure brand and service standards are being met. The APM is a collaborative team player that helps oversee the Resident Coordinator department and plays an active role in creating an enjoyable environment for both employees and residents on site.

• Operations
• Assist in the daily operations of the property by efficiently communicating with prospective and existing residents in a timely manner
• Address all resident questions or concerns and assist them with various technologies (Entrata, Latch, Amazon Lockers, etc.)
• Help create a seamless move-in experience, utilizing Entrata and Salesforce software to ensure all resident information is up to date, including but not limited to:
• lock out fees
• deal summaries
• pet information
• recurring charges
• warning notices
• work orders
• roommate addition/release forms
• Conduct property walkthroughs to ensure building cleanliness + expectations are being met
• Assist GM in overseeing retail, maintenance vendors, and maintenance projects
• Financial
• Actively check A/R
• Assist with pre-bills and recurring charges
• Follow up with delinquencies, add concessions to ledgers, send/deliver rent demands, track broker payouts.
• Review financial reports with GM (P&L, AR, etc.)
• Review monthly pre-bill rent & utilities
• Audit leases and ledgers
• Assist in overseeing reporting and system financials to ensure accuracy (i.e. FMOs, rentable items, other income etc.)
• Leasing
• Assist in overseeing leasing and renewal processes to review applications and pricing
• Participate on weekly pricing calls
• Audit website + ILS sites for accuracy
• Work with GM on leasing and resident retention strategies
• Resident Engagement
• Send communication + email blasts
• Assist with resident events
• Manage and resolve resident issues
• Monitor online reviews
• Be responsible for communication channels to ensure company standards of hospitality and customer service are met
• Team Management
• Assist in overseeing the on-site team
• Review daily shift reports
• Assist GM with onsite meeting coordination
• Connect with Resident Coordinators on a daily basis
• Champion staff birthdays and other employee events