Assistant Reception Manager

at  Reception

“THE WORLD IS YOURS WITH MELIÁ”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

• Assist the Reception Manager with the daily management of our Reception team, providing training, revising procedures and ensuring service is delivered with excellence to our guests.
• Assist the Front of House Manager in the induction of new staff within the department.
• Encourage the selling of the hotel and facilities, being aware of all in-house promotions. Set an example for the team by upselling and promoting upselling within the department.
• To supervise the allocation of bedrooms for tour groups, VIP’s and regular guests noting any special requests are actioned accordingly.
• To act as a liaison between Reception, Housekeeping, Reservations, Guest Services, Melia Connects and Credit Control, thereby communicating all information accurately and seeing that it is acted upon accordingly.
• To attend the Morning Meeting in the absence of the Front of House Manager and any other meetings as requested by the Front of House Manager.
• To ensure that on a daily basis the departure list is thoroughly checked, thus ensuring any queries are dealt with via both Reception and Housekeeping
• To spot-check a reasonable amount of registration cards every day to ensure all registration procedures are adhered to at all times. To ensure that all registration cards are checked by the supervisor on the shift.
• To maintain high level of personal grooming and to ensure that the team is presentable and well groomed.
• Ensure all complaints are dealt with promptly and efficiently, obtaining assistance when required, and any necessary follow-up action is taken.

What we are looking for?

• OPERA knowledge
• Experience in a Hotel
• Fluency in English and additional Spanish would be beneficial
• Prior experience is a similar role

The successful candidate must already have eligibility to work in the UK.