Assistant Relationship Manager, Liabilities ( UAE National )

at  Commercial Bank of Dubai

EDUCATION AND EXPERIENCE

Bachelors Degree in Business, Economics or Finance
4-5 years of experience in Business banking with min 2 years of exposure to Business Banking Liabilities in the UAE

JOB PURPOSE:

ARM is responsible for providing business services for the respective team. The services such as Completing ODD, Managing TL expiry report, NSF report, clients request processing and following up and updating the client in timely manner. portfolio of SME customers. ARM works with the relevant stakeholders RM’s/AML/ASU/Business Risk/Treasury, and other internal departments relevant to work. Responsible for providing excellent services to SME customers along with the RM’s to support to generating revenue on FX and CASA growth.

PRINCIPAL ACCOUNTABILITIES:

Services related to Liability, FX, PCM, Trade product to meet sales target of the team
Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained to avoid re-work
Ensure that all customer applications submitted are within CBD policy guidelines.
Proactively call existing customers and connect with internal departments to have smooth services fulfilments.
Build healthy relationships with client and RM’s/internal staff
Attend weekly and monthly team and area sales meetings to review performance and share best practice ideas
Ensure a consistently high level of customer service is maintained at all times
Achieve services target of SME as ARM role