Assistant Reservation Manager

at  Hilton

Assistant Reservation Manager
An Assistant Reservation Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

As Assistant Reservation Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Assistant Reservation Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise occupancy levels by reviewing and revising revenue strategies
• Work with the Sales and Events Teams to maximise corporate and group rates
• Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Assist in the recruiting, managing, training and developing of the Team
• Participate in the organisation of hotel promotional activitie

An Assistant Reservation Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisation and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situation