Assistant Reservations Manager

at  Sun Peaks Grand Hotel

Do you naturally connect with people? Are you guest obsessed in providing an authentic hospitality experience? Imagine living the resort lifestyle, lapping one of our three mountains on your bike, or sliding down the ski slopes at a stunning slope-side hotel in a world-renowned mountain resort. We are seeking a strategic minded people leader to join our team as Assistant Reservations Manager. You will be working in collaboration with energetic professionals with a proven track record in the hotel industry. Overseeing the day-to-day functions of our in-house reservations team, this is a key role in managing a wide variety of transient guests combining with the conference rooming list and group activities. This is an important position contributing as a key member of the Hotel revenue generation team. This role will allow for a variable and flexible work schedule based on-site at the property. If this sounds like a role for you, and you love of the outdoors, we invite you to submit your application today to join our Sun Peaks family.

ACCOUNTABILITIES:

• Communicating strategies to the reservations agents to fulfill the hotel’s revenue management strategies.
• Assisting in the management & monitoring of extranets to ensure accurate pricing parity
• Producing and compiling month end data as required for month end reporting.
• Assist in managing the day-to-day operations of the reservations department.
• Respond to guest inquiries and resolve concerns related to reservations promptly and professionally.
• ‘Owns’ group & tour reservation block management with Sales Managers, ensures accuracy of rooming list data
• Uphold a high level of customer service, delivering a personalized and memorable experience to guests.
• Monitoring compliance of reservation call quality standards.
• Oversee the reservation system and ensure its accurate operation, including managing room inventory and reservations.
• Ensures significant changes daily arrivals and 7-day out forecasted occupancies are communicated to Operations team for schedule planning
• Oversees, trains and monitors all reservations activities, ensuring compliance to approved SOP processes and
• Assists Reservations Manager with team member reviews and satisfaction results
• Identifies the on-going development needs of team members, including in the moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and overall knowledge of the local area / events
• Encourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and equitably
• Establishes and maintains open, collaborative relationships with all SPGH team members by soliciting team member feedback, and having an “open door” policy
• Assists in managing the Reservations Agents, and finds coaching opportunities throughout each day ensuring continued growth and development for all reservations team members

Please refer the Job description for details