Assistant Reservations Manager

at  Village Roadshow Limited

SKILLS AND EXPERIENCE:

• Excellent customer service skills
• Previous Hotel Reservations and Revenue experience
• Previous international hotel experience would be preferred, not essential
• Familiarity with PMS and Channel Management Systems is essential
• Excellent computer skills in Microsoft Word, Excel and PowerPoint and previous with experience using Opera software(preferred)
• Ability to work in a team environment
• Knowledge in hotel reservations system & revenue systems would be an advantage well as international hotel experience
• Excellent time management, organization and attention to detail
• Ability to work various shifts including weekends

ABOUT THE ROLE:

Assist with the management of the Sea World Resort Reservations department and coordinate with various stakeholders. Recommend and implement our rates and sell strategy, manage inventory and maximise yield while growing market-share.

DUTIES:

• Coordinate room revenue on a daily, monthly and annual basis
• Maintain data integrity of reservation bookings
• Maintain effective interaction and communication between front office and call centre
• Liaise with travel agents and front office in relation to booking discrepancies
• Lead reservation team to ensure customer enquiries and grievances are actioned in a timely and effective manner
• Assist the call centre reservations team and front office when required
• Action all general typing, filing, faxing, mailing, photocopying, system implementation and general office duties as required