Assistant Restaurant Manager

at  Hilton

WHO ARE WE LOOKING FOR?

We’re looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage.

As Assistant Restaurant Manager, you will:

• Commercial Performance
• Assist to achieve the restaurant’s business plan, considering financials, market strategy, team member and guest experience.
• Review business results - including sales, costs, profitability, covers, guest satisfaction - and take action to improve performance.
• Optimise covers using good revenue and diary management processes.
• Excellent Food & Beverage
• Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!
• Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
• Exceptional Guest Experiences
• Lead your team to deliver exceptional guest experiences, making sure they provide authentic personalised service and in-depth product knowledge.
• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews.
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.
• Great Working Environment
• Manage, develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management, from recruitment to training to succession planning and recognition.
• Schedule Team Members’ working time efficiently based on forecasted business volumes, offering flexibility where possible and minimizing overtime costs.
• Communicate well and often, building good relationships with your team and key stakeholders.
• Day-To-Day Essentials
• Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory, stock control and purchasing, following hotel guidelines.