Assistant Restaurant Manager

at  The Montcalm London Marble Arch

ABOUT MONTCALM COLLECTION

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

ESSENTIAL QUALIFICATIONS

• A degree qualified, preferably in Hospitality.
• Minimum 2 years’ experience in a similar position ideally in 5 Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.

Promotes The Montcalm Marble Arch to becoming a recognised culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.

• Oversee daily operations of the restaurant, executive lounge, room service and events (if required), ensuring smooth service during all meal periods.
• Assist the Director of Restaurants & Events in managing shifts, setting schedules and ensuring adequate team coverage.
• Monitor inventory levels and collaborate with the kitchen team to ensure availability of ingredients.
• Ensure F& B outlets maintain five-star standards in terms of cleanliness, ambience and overall presentation.
• Greet and engage with high profile customers, ensuring their dining experience exceeds expectations.
• Handle guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to the guest satisfaction.
• Train F&B team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.
• Assist in recruiting, training and developing F&B team to uphold the high standards of establishment.
• Conduct performance reviews and provide ongoing coaching for the team.
• Motivate team to deliver exceptional customer service consistently.
• Assist in controlling costs and monitoring F&B budgets.
• Liaise with other departments to ensure seamless service, particularly during service, special events and private dining experiences.
• Drive promotions that deliver great dining experiences for our guests.
• Ensure all credit and financial transactions are handled in a secure manner.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Solicit guest feedback to improve food and presentation quality.
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
• Interact with guests to ensure expectations are being met.
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
• Perform other duties as assigned

Promotes The Montcalm Marble Arch to becoming a recognised culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.

• Oversee daily operations of the restaurant, executive lounge, room service and events (if required), ensuring smooth service during all meal periods.
• Assist the Director of Restaurants & Events in managing shifts, setting schedules and ensuring adequate team coverage.
• Monitor inventory levels and collaborate with the kitchen team to ensure availability of ingredients.
• Ensure F& B outlets maintain five-star standards in terms of cleanliness, ambience and overall presentation.
• Greet and engage with high profile customers, ensuring their dining experience exceeds expectations.
• Handle guest complaints and feedback professionally, ensuring any issues are resolved swiftly and to the guest satisfaction.
• Train F&B team on luxury service standards, attention to detail and maintaining a welcoming atmosphere.
• Assist in recruiting, training and developing F&B team to uphold the high standards of establishment.
• Conduct performance reviews and provide ongoing coaching for the team.
• Motivate team to deliver exceptional customer service consistently.
• Assist in controlling costs and monitoring F&B budgets.
• Liaise with other departments to ensure seamless service, particularly during service, special events and private dining experiences.
• Drive promotions that deliver great dining experiences for our guests.
• Ensure all credit and financial transactions are handled in a secure manner.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Solicit guest feedback to improve food and presentation quality.
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
• Interact with guests to ensure expectations are being met.
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
• Perform other duties as assigned.

This job description is designed to outline primary duties and conditions related to the Assistant Restaurant Manager position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.