Assistant Retail Manager

at  Tumi

SALES MANAGEMENT

• Align brand direction, analyze market trend and industry dynamics to formulate retail direction and strategy.
• Formulate business plan & KPI focus, analyze business trend, and initiate action plans. Lead store team to exceed sales and P&L targets.

CLIENT EXPERIENCE & CRM

• Ensure store team well present brand guidelines and deliver exceptional client experiences.
• Align with CRM strategies and priorities, closely review execution and efficiency of client communication to build up long term business. Work with Marketing and store team to launch in-store activation or corporate events.
• Partner with SEA Customer Service Manager to properly handle after-sales services and customer feedback.

WHO WE ARE:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Why you’ll love working here:
At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

REQUIREMENTS:-

• University graduate or above.
• Minimum 5 years solid experience of retail management in FMCG and Retail industry, luxury brands preferred.
• Solid experience of client experiences and CRM management.
• Proactive, self-driven and result oriented.
• Proven leadership and interpersonal skills, work well with all levels.
• Multi-tasking, able to work under fast-paced working environment.
• Good Microsoft Office skills especially Excel and Power Point. BI reporting is a plus.