Assistant Retail Store Leader | Market Mall

at  Rocky Mountain Soap Company

WHO WE ARE

For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.
We have big ambitions of becoming a leader in sustainable practices; integrating nature into people’s everyday lives to build a profound appreciation that changes how we all see and relate to this planet.

• Consistently set the example by demonstration personal customer service and selling skills aligned with Rocky’s service standards and expectations
• Support the Store Leader in utilizing the RMSC training tools to train, develop and actively coach and support the team to delight the customer as they experience our products
• Address customer concerns and complaints readily and with intent to exceed what’s expected
• In the absence of the Store Leader, lead and motivate the store team and consistently set the example of demonstrating and living by the RMSC core values
• Actively work to improve the performance of oneself by pursuing opportunities for continuous learning and feedback
• Supported by the Store Leader, you coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback to ensure your team knows where they stand and how they contribute to the team
• Support the Store Leader in ensuring all inventory management processes are completed
• Report quality issues timely and ensure all products on the sales floor meet our brand standards for quality and presentation
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics