Assistant Rooms Division Manager

at  TPC Toronto at Osprey Valley

ASSISTANT ROOMS DIVISION MANAGER- CALEDON (ALTON), ON

The Assistant Rooms Division Manager supports the Rooms Division Manager in overseeing the daily operations of the Front Office, Housekeeping, and other related departments. They ensure seamless guest experiences by maintaining high standards of service, coordinating with team members, and addressing guest concerns promptly. Responsibilities include staff supervision, training, scheduling, and assisting in operational planning to maximize efficiency and guest satisfaction. The ideal candidate has excellent organizational and communication skills, strong attention to detail, and a passion for delivering exceptional hospitality.

QUALIFICATIONS:

• Minimum 3+ years of experience working in a 3 + star hotel as a Rooms Division Supervisor or Assistant Front Office Manager or Assistant Housekeeping Manager.
• Previous supervisory experience including scheduling, training, development, performance appraisals and administering disciplinary actions.
• Superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction.
• Excellent communication, organizational and problem-solving skills.
• Committed to results through flexible scheduling, consistent follow-up and leadership by example.
• Highly productive, energetic, attentive to detail and a positive attitude.
  Expected start date: March 2025
  Job Types: Full-time
  Salary: 50K-60K/ year + incentives
  If this position is of interest you, please submit your resume to: people@ospreyvalley.com Only candidates invited for an interview will be contacted.
  TPC Toronto at Osprey Valley is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and reasonable in practice and to build diversity into our teams. Accommodations are available on request for candidates taking part in all aspects of the selection process.
  Please visit our website https://www.ospreyvalley.com/ or on LinkedIn
  www.linkedin.com/company/tpc-toronto-at-osprey-valley/ to learn more about TPC Toronto at Osprey Valley.
  Job Types: Full-time, Permanent
  Pay: $50,000.00-$60,000.00 per year

Benefits:

• Company events
• Discounted or free food
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Ability to commute/relocate:

• Caledon, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 4 years (required)
• Leadership: 3 years (required)

Work Location: In person
Expected start date: 2025-03-0

• Embracing and Living our Common Purpose and Core Values.
• Supporting the Management of Rooms Operations Activities
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Trains staff and monitoring adherence to all relevant policies and procedures.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of Recreation. Laundry, Housekeeping, Shuttle, and Concierge/Guest Services operations.
• Supervises all areas of the Room Operations department in the absence of the Room Division Manager.
• Operates all department equipment as necessary and reports malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Contributing Information to Support Managing to Budget
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
• Providing for and Managing the Guest Experience
• Participates as needed in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Managing and Conducting Human Resources Activities
• Provides support for operational functions as necessary.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
• Empowers employees to provide excellent customer service within guidelines.
• Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
• Uses all available on-the-job training tools for employees, supervising on-going training initiatives and conducting training when appropriate.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
• Coaches, counsels and encourages employees.
• Participates in employee progressive disciplinary procedures as required.
• Handles employee questions and concerns.
• Participates in an ongoing employee recognition program.
• Effectively schedules employees to business demands and tracks employee time and attendance.
• Assists in performing the payroll function.
• Oversee daily shift operations and ensures compliance with all policies, standards and procedures.