ASSISTANT ROOMS MANAGER

at  Park Hyatt Toronto

Summary
find your place at park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be their best.
Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

SUMMARY

About the Role – Assistant Rooms Manager _Overnight
As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals to ensure the smooth and efficient running of all operational aspects of the Rooms Division.

• Ensures that all services offered to guests are always available and carried out with efficiency and courtesy in accordance with guidelines established and documented in the Departmental Operations Manual.
• Liaises closely with the Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue.
• Meets and welcomes regular and VIP guests in line with the directive of a personalized guest experience.
• Liaises closely with all Department Heads to ensure accurate and prompt handling of incoming groups, VIPs and guests.
• Periodically inspects all hotel areas and building premises to ensure cleanliness and comfort for hotel guests are maintained and that all standards of amenities and touches are provided in rooms and public areas.
• Coordinates all activities related to the achievement of guest satisfaction.
• Monitors and analyses the activities and business trends of competitor hotels on a regular basis.
• Maintains a close relationship with travel agencies, local business groups, and airlines.
• Plans and implements effective upselling activities to ensure maximum room revenue through effective rate management.
• Entertains frequent and potential customers.